AI Intern

<p dir="ltr"><strong>About Us:<br><br></strong></p><p dir="ltr">Exotel is the emerging market&rsquo;s leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel&rsquo;s cloud-based product&nbsp;suite powers 50 million daily engagements across voice, video and messaging channels. Exotel&nbsp;powers unified customer engagement to over 6000 companies in 60+ countries, including India,&nbsp;SE Asia, the Middle East, and Africa.</p><p><strong>&nbsp;</strong></p><p dir="ltr">Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart,&nbsp;GoJek, Byju&rsquo;s, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer&nbsp;engagement with Exotel&rsquo;s suite of communication API, Ameyo&rsquo;s omnichannel contact centre (merger), and Cogno AI&lsquo;s conversational AI platform (acquisition) over the cloud. We are a $100&nbsp;million Series D-funded company with $60 million in ARR.</p><p dir="ltr">&nbsp;</p><h3 dir="ltr">About the Role:<br><br></h3><p dir="ltr">Join our GenAI team working on the future of voice-based conversational agents. As a GenAI Intern, you'll help design, build, and evaluate AI-powered voice bots and agentic AI systems that interact with users over telephony and other audio channels. This is a hands-on opportunity to explore real-world applications of LLMs, ASR, and TTS in a fast-moving environment.</p><p dir="ltr">&nbsp;</p><h3 dir="ltr">Responsibilities:<br><br></h3><ul><li dir="ltr" aria-level="1"><p dir="ltr" role="presentation">Assist in developing and testing GenAI-driven voice bots for real-time conversations</p></li><li dir="ltr" aria-level="1"><p dir="ltr" role="presentation">Support integration of Automatic Speech Recognition (ASR), Large Language Models (LLMs), and Text-to-Speech (TTS) systems</p></li><li dir="ltr" aria-level="1"><p dir="ltr" role="presentation">Work on preparing conversational AI datasets for fine-tuning systems</p></li><li dir="ltr" aria-level="1"><p dir="ltr" role="presentation">Help design testing frameworks for automated LLM evaluations</p></li><li dir="ltr" aria-level="1"><p dir="ltr" role="presentation">Prototype new conversation agents and voice bot capabilities with various open-source models</p></li><li dir="ltr" aria-level="1"><p dir="ltr" role="presentation">Document experiments and share insights with the broader team<br><br></p></li></ul><h3 dir="ltr">Required Skills:<br><br></h3><ul><li dir="ltr" aria-level="1"><p dir="ltr" role="presentation">Basic programming experience in Go, Java, Python or equivalent</p></li><li dir="ltr" aria-level="1"><p dir="ltr" role="presentation">Understanding of basic programming practices like OOPs, test driven development, modular programming, data structures</p></li><li dir="ltr" aria-level="1"><p dir="ltr" role="presentation">Familiarity with concepts in machine learning and natural language processing</p></li><li dir="ltr" aria-level="1"><p dir="ltr" role="presentation">Curiosity to learn about speech technologies and voice interaction design</p></li><li dir="ltr" aria-level="1"><p dir="ltr" role="presentation">Good problem-solving and communication skills</p></li></ul><p><strong>&nbsp;</strong></p><h3 dir="ltr">Good-to-Haves:<br><br></h3><ul><li dir="ltr" aria-level="1"><p dir="ltr" role="presentation">Familiarity with real-time audio processing or streaming APIs</p></li><li dir="ltr" aria-level="1"><p dir="ltr" role="presentation">Understanding of how voice bots work (ASR, NLU/LLM, TTS pipeline)</p></li><li dir="ltr" aria-level="1"><p dir="ltr" role="presentation">Knowledge of frameworks like LangChain or RAG pipelines</p></li><li dir="ltr" aria-level="1"><p dir="ltr" role="presentation">Basic understanding of MLOps or deploying ML models in production</p></li><li dir="ltr" aria-level="1"><p dir="ltr" role="presentation">Experience working on open-source models, fine-tuning LLMs etc</p></li><li dir="ltr" aria-level="1"><p dir="ltr" role="presentation">Contributions to open-source, ML projects, or relevant hackathons<strong><br></strong></p></li></ul>