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INTERNSHIP DETAILS

Customer Service Operations Intern

CompanyArthrex

LocationUnited States

Work ModeOn Site

PostedJuly 21, 2026

Internship Information

Core Responsibilities

Support customer service operations through call center analytics, open order management, and process improvement initiatives. Develop data-driven reports and dashboards using Salesforce and Power BI to enhance operational efficiency.

Internship Type

full time

Company Size

9192

Visa Sponsorship

Language

English

Working Hours

20 hours

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About The Company

Arthrex is a global medical device company and leader in new product development and medical education in orthopedics. With a corporate mission of Helping Surgeons Treat Their Patients Better®, Arthrex has pioneered the field of arthroscopy and developed more than 1,000 innovative products and surgical procedures each year to advance minimally invasive orthopedics worldwide. Arthrex continues to experience unprecedented growth and demand for our products throughout the world; however, we remain a privately held company with a family business culture that is committed to delivering uncompromising quality to the health care professionals who use our products and, ultimately, the millions of patients whose lives we impact. Arthrex’s global headquarters is located in Naples, FL, with regional offices around the world in Munich, Germany (EMEA), Mexico City, Mexico (LATAM) and Singapore (APAC). Additionally, subsidiary offices and distribution centers are located throughout the Eastern and Western Hemispheres. We invite you to learn more about Arthrex and the positive contributions we are making to medicine and the communities we serve around the world. See Arthrex’s global locations: https://www.arthrex.com/corporate/locations

About the Role

Requisition ID:	66918
Title:	Customer Service Operations Intern

Arthrex is a global medical device company and leader in orthopedics medical education. With a corporate mission of Helping Surgeons Treat Their Patients Better™, Arthrex has pioneered the field of arthroscopy and develops more than 1,000 innovative products and procedures each year that support all aspects of orthopedics. The Customer Service team, in Fort Myers, FL, is seeking a motivated and detail-oriented Customer Service Operations Intern to support a variety of initiatives that drive operational excellence and enhance customer experience. This internship will provide hands-on exposure to customer service operations through projects involving call center analytics, open order reporting, Electronic Data Interchange (EDI) support, process improvement initiatives, and cross-functional collaboration. The ideal candidate will be curious, analytical, and eager to develop business, data, and problem-solving skills while contributing to projects that improve efficiency and support organizational goals.

This internship will run from September 2026 – December 2026. The ideal candidate will have the availability to work at least 20 hours per week at our Fort Myers, FL facility.

Essential Duties and Responsibilities:

Support continuous improvement initiatives by managing open orders, generating reports, and ensuring timely purchase order follow-up and resolution.
Assist Customer Service Supervisors with daily call center call routing and management.
Gain hands-on experience with Salesforce, including the opportunity to download, analyze, and present reports and insights to management.
Develop and document process flows while identifying opportunities to improve efficiency, streamline operations, and enhance overall workflow effectiveness.
Perform data cleanup and validation activities while developing and maintaining reports and dashboards within Power BI to support data-driven decision-making.
Support the team in standardizing Quality Management System (QMS) documentation for existing processes to ensure consistency, compliance, and operational efficiency.

Education and Experience:

Progress towards a college degree required, preferably in Business, Supply Chain Management, Information Technology or Life Sciences. A college junior or senior preferred. (Recent graduates must be within six months of their graduation date to qualify.)
Experience in customer service and/or data analytics preferred.

Knowledge and Skill Requirements/Specialized Courses and/or Training:

Basic to intermediate computer skills. Be able to follow written and verbal direction.

Machine, Tools, and/or Equipment Skills:

PC; Familiarity with Microsoft Outlook; PowerPoint; Word and Excel. PowerBI; Fax; Scanner.

Arthrex Benefits are:

Medical Insurance (if 25 or more hours per week), including access to telehealth services
Employee Assistance Program (EAP)
Free Onsite Medical Clinics
Free Onsite Lunch
Volunteer PTO (8 hours)
Access to the Wellness Center (For South West Florida positions only)

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.

Key Skills

Call Center AnalyticsOpen Order ReportingEDI SupportProcess ImprovementSalesforcePower BIData CleanupQMS DocumentationMicrosoft ExcelMicrosoft PowerPointMicrosoft WordMicrosoft Outlook