Senior AI Solutions Architect

<h3 id="senior-ai-solutions-architect-remote">Senior AI Solutions Architect (Remote)</h3> <h3 id="professional-summary">Professional Summary</h3> <p>We are seeking a highly experienced and hands-on <strong>Senior AI Solutions Architect</strong> to design and deliver enterprise-grade, agentic AI solutions. This pivotal role involves leveraging <strong>Large Language Models (LLMs)</strong> and integrating them with critical business platforms such as ServiceNow, ERP systems, and data &amp; analytics environments. The ideal candidate will translate complex business challenges into innovative AI-driven workflows, automation, and seamless system integrations, ensuring solutions are secure, scalable, and production-ready. This is a 100% remote position, requiring alignment with Portugal business hours (9:00 AM to 6:00 PM or 12:00 PM to 8:00 PM Portugal time).</p> <h3 id="key-responsibilities">Key Responsibilities</h3> <ul> <li>Design and define end-to-end architectures for enterprise Generative AI solutions.</li> <li>Develop and implement agentic AI systems and multi-agent architectures.</li> <li>Integrate AI solutions with enterprise platforms including <strong>ServiceNow, Salesforce, SAP, Oracle</strong>, and similar systems.</li> <li>Collaborate with business and technical stakeholders to translate use cases into scalable AI-driven solutions.</li> <li>Ensure solutions meet stringent production requirements for performance, scalability, security, reliability, and maintainability.</li> <li>Define and implement AI safety strategies, guardrails, and risk mitigation approaches, including grounding techniques and prompt injection prevention.</li> <li>Evaluate and balance architectural trade-offs, such as latency vs. accuracy and automation vs. human control.</li> </ul> <h3 id="technical-requirements-must-have">Technical Requirements (Must-have)</h3> <h3 id="software-engineering-background">Software Engineering Background</h3> <ul> <li><strong>5+ years of software engineering experience.</strong></li> <li>Strong <strong>backend development expertise (Python preferred)</strong>.</li> <li>Proven experience designing and delivering <strong>Generative AI solutions in enterprise environments</strong>.</li> </ul> <h3 id="llms--agentic-ai-systems">LLMs &amp; Agentic AI Systems</h3> <ul> <li>Hands-on experience with <strong>LLMs (e.g., GPT-4o, o-series models) within Microsoft Azure environments</strong>.</li> <li>Strong understanding of:<ul> <li><strong>Retrieval-Augmented Generation (RAG)</strong> and <strong>Grounding strategies</strong>.</li> <li><strong>Tool/function calling patterns</strong>.</li> </ul> </li> <li>Experience designing:<ul> <li><strong>Agentic AI systems</strong>, including Orchestrator architectures and Multi-agent architectures.</li> <li><strong>Workflow-based agents (LangGraph or similar)</strong>.</li> </ul> </li> </ul> <h3 id="enterprise-integration">Enterprise Integration</h3> <ul> <li>Experience integrating AI solutions with:<ul> <li><strong>ServiceNow</strong></li> <li><strong>Salesforce</strong></li> <li><strong>ERP platforms (SAP, Oracle, or equivalent)</strong>.</li> </ul> </li> <li>Strong knowledge of:<ul> <li><strong>REST APIs</strong>.</li> <li><strong>Enterprise integration patterns</strong>.</li> <li><strong>OAuth</strong>.</li> <li><strong>Microsoft Entra ID</strong>.</li> <li><strong>RBAC</strong>.</li> </ul> </li> <li>Ability to design end-to-end workflows across multiple enterprise systems.</li> </ul> <h3 id="architecture--production-readiness">Architecture &amp; Production Readiness</h3> <ul> <li>Experience with:<ul> <li><strong>Performance, Scalability, Reliability, Observability, Logging, Monitoring, KPI definition</strong>.</li> <li><strong>AI safety mechanisms</strong> and operational guardrails.</li> </ul> </li> <li>Ability to balance business needs, technical constraints, and operational requirements.</li> </ul> <h3 id="cloud--engineering-practices">Cloud &amp; Engineering Practices</h3> <ul> <li>Experience with:<ul> <li><strong>Microsoft Azure, Azure OpenAI, Azure AI Services</strong>.</li> <li><strong>Docker, Azure Container Apps, Azure App Services</strong>.</li> <li><strong>CI/CD pipelines (GitHub Actions)</strong>.</li> </ul> </li> </ul> <h3 id="desired-skills-nice-to-have">Desired Skills (Nice-to-have)</h3> <ul> <li><strong>Real-time AI systems</strong></li> <li><strong>Voice solutions</strong></li> <li><strong>Streaming architectures</strong></li> <li><strong>WebSockets</strong></li> <li>Experience with other LLM providers like <strong>OpenAI, Claude, Gemini</strong>.</li> <li>Knowledge of <strong>enterprise knowledge bases (SharePoint, search indexes)</strong>.</li> <li>Experience with <strong>Conversational AI, Chatbots, Voice assistants</strong>.</li> <li>Strong <strong>systems-thinking</strong> and <strong>problem-solving</strong> abilities.</li> <li>Ability to translate complex business requirements into technical solutions.</li> <li>High <strong>autonomy, ownership, and accountability</strong>.</li> <li>Strong <strong>communication</strong> skills with technical teams and business stakeholders.</li> </ul>