Company Description

We Are Era is a European community economy company focused on community-led relevance. We decode what moves people through data and translate those insights into culturally resonant storytelling – across platforms, formats and markets.
With offices in Amsterdam, Antwerp, Berlin, Cologne, Münster, Paris, and Stockholm, our international team creates stories with impact and relevance, tailored to communities across all platforms.
It is no coincidence that We Are Era sees itself as the shortest route to every community and subculture. Our projects range from TV productions and fictional series to branded formats on platforms such as YouTube, Instagram, Twitch, and TikTok. We support and guide creators on their journey toward building their own personal brands. Our international team of 400 employees speaks every language – from mainstream to subculture, from the Fridays for Future movement to K-pop culture.

Job Description

• Support onboarding and offboarding activities.
• Prepare, configure and hand over IT equipment (laptops, phones, etc.).
• Set up and maintain workstations and meeting rooms.
• Provide first-level on-site IT support for end users.
• Troubleshoot and resolve basic hardware and software issues.
• Support local office events with IT setup when required.
• Coordinate with the central IT team and Office Management on local operational tasks.
• Update and manage IT assets and related documentation.
• Escalate complex technical issues to the appropriate IT teams.
   

Qualifications

• Enrolled student (Bachelor’s or Master’s) in Computer Science, Information Technology or a related field (or comparable practical experience).
• Strong customer service mindset and excellent communication skills.
• Good knowledge of Windows, iOS, Microsoft 365, hardware setup and IT troubleshooting.
• Basic knowledge of MS Azure, Exchange and power apps,
• Ability to work independently and organize tasks effectively.
• Reliable, proactive and hands-on approach.
• Comfortable working in an office environment and providing on-site support.
• English: Fluent (Mandatory)
• German: B1 or higher
• Any additional language is a plus.