AY Residence Life Business Service Assistant (BSA) (WS-ST2)

Job Title: Business Service Assistant - BSA (WS-ST2)

Classification: Student Employee

Department Name: Office of Residence Life

Department Address: Tomson Hall Room 148, 1520 St. Olaf Avenue, Northfield, MN 55057

Unit Number (5 digits): 15141

Length of Position: 2026 - 2027 AY

Training/Arrival Period (Required):

• Move-in to the Residence Halls, Wednesday, September 2nd; 4:00 p.m. - 10:00 p.m

• Training Begins, Thursday, September 3rd; 1:00 p.m. - 7:00 p.m

• New Student Move-in: Friday, September 4; 7:00 a.m. - 3:00 p.m

• Move-in Transition: Saturday, September 5 - Sunday, September 6 

• • Dates without timeframes will be defined for the staff member during the Training. 

Supervisor: Associate Dean of Students for Residence Life & Student Conduct/Designee

Wage Range: $12.00-13.00/hour 

I. Description/Purpose of the Position: The Business Service Assistant (BSA) is a student position providing administrative support to the central Residence Life office team. The position acts as a representative for Residence Life. The individual will be responsible for organizing receipts, bills, and financial information. The Business Service Assistant (BSA) must be adaptable, efficient, and effective in their communication as well as work with limited supervision or within a project-based team performance environment. 

II. Transferable Skills:

• Teamwork: Working closely with coworkers and supervisors to keep the office running smoothly every day.

• Problem Solving: Learning how to fix office delays and find better ways to organize daily desk work.

• Professional Communication: Improving speaking and writing skills while answering questions from parents, guests, and campus partners.

• Managing Information: Learning how to safely handle private student records and accurately keep track of office supplies.

III. Duties and Responsibilities: 

1. Administrative Support and Office Operations:

2. • Receive, sort, and distribute physical mail and documents

   • Receive phone calls and direct them to the appropriate resources; manage call lists and make outgoing phone calls

   • Support data entry and assist with creating and maintaining department files, records, and storage systems (physical and electronic). 

   • Manage office email accounts

   • Support the opening and closing of the office

   • Schedule meetings as requested

1. Student Conduct and Operational Liaison:

2. • Work collaboratively with Housing Operations to correct behaviors of concern and provide appropriate disciplinary measures as necessary, within the scope of the position

   • Serve as a liaison between professional supervisors and BSAs

   • Serves as a lead with the housing operations system

   • Serves as a liaison and support for the following systems: card access, facilities work order, key management, community standards, and university operations

1. Assignments & Billing:

2. • Assist with housing records, damage bills, etc. 

   • Identify and explain the key financial working mechanisms of each residence hall and community.

   • Support the management of the housing operations system

   • Coordinate the housing assignment process 

• Support proper billing: room, board, and damage charges

1. Facilities and Environmental Health & Safety:

2. • Coordinate the residence hall front desk operations program

   • Coordinate housing sustainability initiatives

   • Coordinate fire drills, fire safety awareness initiatives, and processes

   • Support building facility and custodial issues, and building walk-throughs

   • Coordinate the residence hall storage and abandoned property program

   • Coordinate the mid-year and end-of-the-year residence hall closing

   • Coordinate key management

1. Supervisory & Management Responsibilities:

2. • Hire, train, and supervise employees for respective residence hall(s) assigned

   • Conduct performance evaluations

   • Support summer school, summer conferences, and guest housing programs and transitions

1. Facilities and Environmental Health & Safety:

2. • Coordinate the residence hall front desk operations program

   • Coordinate housing sustainability initiatives

   • Coordinate fire drills, fire safety awareness initiatives, and processes

   • Support building facility and custodial issues, and building walk-throughs

   • Coordinate the residence hall storage and abandoned property program

   • Coordinate the mid-year and end-of-the-year residence hall closing

   • Coordinate key management

1. Professional Development and Staff Expectations:

2. • Attend all training, in-services, and developmental meetings requested by the Residence Life Office

   • Attend/participate in staff meetings, one-on-one meetings with the supervisor, and evaluation processes

   • Other duties assigned 

IV. Time commitments: Variety of hours, averaging 12-20 per week. Typically, regular office hours will be from 8 am to 5 pm on weekdays. Depending on the workload, working hours in the evenings and weekends may be requested. 

V. Requirements of This Position (Education):

• Must be enrolled in a degree program at St. Olaf College during the academic year and maintain good standing in academics and conduct

• Must maintain a cumulative/semester GPA of 2.5. If a student staff member’s GPA (semester/cumulative) falls below 2.5, their retention will be based on individual consultation

• Students should have no pending cases, active sanctions, and/or resolved cases that would prevent effective performance as student staff members

VI.Qualifications (Experience/Skills): 

• Ability to act with discretion and exercise proper professional etiquette as it pertains to confidential information

• Experience in Microsoft Office and Google Suite is required 

• Excellent interpersonal, organizational, and communication skills 

• Ability to work both independently with little supervision and as part of a team

• Strong interest in learning event planning and community building.

• Willingness to learn campus safety and crisis escalation protocols.

• Basic customer service skills to assist residents with inquiries

• Excellent time management

VII. Hiring Timeline: 

•  The application will be reviewed for a formal interview offering until all positions are filled. 

This job description is for general information purposes. It is not intended to list all duties and responsibilities of the position. This job description is subject to change at any time by St. Olaf College, with or without prior notice.