INTERNSHIP DETAILS

Technical Support Specialist - Student Position

CompanyBioCatch
LocationTel Aviv
Work ModeOn Site
PostedJuly 23, 2026
Internship Information
Core Responsibilities
Provide technical support and troubleshooting for customers in a 24/7 shift environment. Collaborate with developers to resolve issues, identify trends, and create self-help documentation.
Internship Type
hourly
Company Size
455
Visa Sponsorship
No
Language
English
Working Hours
40 hours
Apply Now →

You'll be redirected to
the company's application page

About The Company
BioCatch prevents financial crime by recognizing patterns in human behavior. We continuously collect more than 3,000 anonymized data points – keystroke and mouse activity, touch screen behavior, physical device attributes, and more – as people interact with their digital banking platforms. With these inputs, our machine-learning models reveal patterns in user behavior and provide device intelligence that, together, distinguish the criminal from the legitimate. Today, more than 30 of the world's largest 100 banks and 287 total financial institutions deploy our solutions, analyzing 16 billion user sessions per month and protecting 532 million people around the world from fraud and financial crime. Fraud is incessant, pervasive, and ever-evolving. It’s relentless. And that's why, at BioCatch, we fight to make banking safer every day.
About the Role

BioCatch is the leader in Behavioral Biometrics, a technology that leverages machine learning to analyze an online user’s physical and cognitive digital behavior to protect individuals online. BioCatch’s mission is to unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust, and ease coexist.Today, 34 of the world's largest 100 banks and 210 total financial institutions rely on BioCatch Connect™ to combat fraud, facilitate digital transformation, and grow customer relationships.. BioCatch’s Client Innovation Board, an industry-led initiative including American Express, Barclays, Citi Ventures, and National Australia Bank, helps BioCatch to identify creative and cutting-edge ways to leverage the unique attributes of behavior for fraud prevention. With over a decade of analyzing data, more than 80 registered patents, and unparalleled experience, BioCatch continues to innovate to solve tomorrow’s problems. For more information, please visit www.biocatch.com.

Come Join BioCatch as a member of the Technical Support Team and part of BioCatch Operations, where you will take part in facilitating and managing technical support and monitoring.


Main Responsibilities:

  • Being part of our customer facing team responsible for technical support and troubleshooting
  • Working in a 24/7 support hours' shifts
  • Gathering detailed technical information as needed and investigating issues to solve problems, evaluate and escalate priority issues as needed.
  • Spotting common trends and underlying problems
  • Providing reliable resolution of critical and high impact problems for customers
  • Updating self-help documents so customers/employees can try to fix problems themselves
  • Working closely with our developers and technical teams to solve customer’s problems efficiently and improve our product
  • Creatively suggest and build software work-around solutions, including occasional scripting/ coding and customizations
  • Part and full-time/ weekends position available

Requirements

  • Be in the midst of your academic studies (in a technological path- BSc major)
  • Up-to-date technical knowledge such as SQL, Python, JavaScript, etc
  • Excellent written and spoken English (at least B2 on the CEFR scale)
  • Extensive familiarity with Office tools
  • Willing to work a minimum of 3 shifts per week, including night shifts
  • Previous experience in information technology or technical support position – an advantage
  • Scripting or programming experience – an advantage
  • Knowledge of customer service principles and practices- an advantage
Key Skills
SQLPythonJavaScriptTechnical SupportTroubleshootingCustomer ServiceScriptingEnglish ProficiencyMicrosoft Office
Categories
Customer Service & SupportTechnologySoftwareData & AnalyticsSecurity & Safety