INTERNSHIP DETAILS

Customer Care Intern (m/f/n) for Knowledge Base

CompanyESET
LocationBratislava
Work ModeOn Site
PostedJuly 23, 2026
Internship Information
Core Responsibilities
The intern will review and update the ESET Knowledge Base by identifying outdated or duplicate content to improve the accuracy of customer support and AI Advisor responses. They will collaborate with Technical Writers and Customer Care management to maintain high-quality documentation.
Internship Type
part time
Company Size
2013
Visa Sponsorship
No
Language
English
Working Hours
40 hours
Apply Now →

You'll be redirected to
the company's application page

About The Company
When technology enables progress, ESET is here to protect it. ​​​​​​​Since its beginning, ESET cybersecurity software has empowered people to use IT to improve their lives and grow their businesses. A lot has changed over the three decades of ESET’s existence, but our ambition remains the same. We’ve grown into a global brand, protecting tens of millions of people and hundreds of thousands of companies worldwide. We continue to develop ways to protect the technology that enables progress and strive to make inevitable change a change for the better.​​​​​​​​​​​​​​​​​​​​​​​​​​​​ Visit www.eset.com to learn more.
About the Role

Summary

The Customer Care Intern (m/f/n) will support a focused initiative to improve the quality, accuracy, and relevance of content published in ESET's support Knowledge Base (support.eset.com). The role will contribute directly to enhancing the customer support experience and improving the quality of responses generated by the ESET AI Advisor, which relies on Knowledge Base articles as a primary information source.

Job description

The Customer Care Intern (m/f/n) will support the ESET Knowledge Base (support.eset.com) cleanup and update project throughout August. Their responsibilities will include reviewing existing articles, identifying outdated, duplicate, or obsolete content, documenting findings according to established guidelines, and recommending content for updates, archiving, or removal.

Through this work, they will help improve the quality of customer support and the accuracy of responses provided by the ESET AI Advisor, which relies on the Knowledge Base as a source of information for customers. The role also involves collaborating with the Technical Writers team and Customer Care management to maintain and continuously improve the Knowledge Base content.

Requirements:

  • Current university student.
  • Strong attention to detail and analytical skills.
  • Excellent written communication skills.
  • Ability to follow documented procedures and quality guidelines.
  • Good organizational and time-management skills.
  • Proficiency with Microsoft Office applications.
  • Ability to work independently while collaborating with the Customer Care and Technical Writing teams.

Nice to have:

  • Experience working with documentation, content management systems, or knowledge bases.
  • Interest in technology, customer support, or technical documentation.
  • Familiarity with ESET products and cybersecurity concepts is an advantage.

Wage component (gross): 8 EUR/hour

#LI-DNI

Benefits

Health & well-being

  • BenefitPlus
  • Healthcare (check-ups/annual programs)
  • Multisport card
  • Travel card "električenka"
  • Supplementary pension saving
  • Sick days

Family

  • Marriage allowance
  • Childbirth allowance
  • Parental contribution
  • ESET family events (Family day, St.Nicholas)

Office

  • Refreshments in the office (fruits, coffee, soft drinks)
  • Let´s get together breakfast
  • Activity room, quiet room
  • ESET events (Žranica, Christmas party..), teambuildings

Other

  • Loyalty allowance
  • Loyalty extra days off
  • Loyalty cake
  • Loyalty glass award
  • Refer a friend
  • Christmas presents
  • Discounts from external providers

Primary location

Bratislava

Additional locations

Time type

Part time
Key Skills
Attention To DetailAnalytical SkillsWritten CommunicationOrganizational SkillsTime ManagementMicrosoft OfficeContent ManagementTechnical Documentation
Categories
Customer Service & SupportTechnologySoftwareSecurity & SafetyAdministrative
Benefits
Health And Well-being Benefitplus HealthcareMultisport CardTravel CardSupplementary Pension SavingSick DaysFamily Marriage AllowanceChildbirth AllowanceParental ContributionFamily EventsOffice RefreshmentsBreakfastActivity RoomQuiet RoomTeambuildingsLoyalty AllowanceLoyalty Extra Days OffLoyalty CakeLoyalty Glass AwardRefer A FriendChristmas PresentsExternal Provider Discounts