Client Services Intern

Building a Brand starts with a Story 

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. 

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. 

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. 

Location:  New York, NY, must reside in tri-state area and work a Hybrid work schedule and be able to go into office 3 days a week. 

Learn more at www.firstagency.com 

What You Would Get To Do 

FIRST is seeking a Client Services Intern to support our  team on a 20–40-hour-a-week basis. This role will support the account management and business development team members responsible for growing existing client accounts, identifying new business opportunities, researching target companies and key decision-makers, and helping deliver client engagement activities.

The ideal candidate will be curious, organized, commercially minded, and excited to learn about account management, client relationships, sales strategy, and business growth within a fast-paced creative agency environment.

Your Contributions 

• Collaborate with the Client Services team to support account growth, client engagement, and business development activity across FIRST’s strategic client partnerships
• Support Account Directors with research, preparation, and coordination related to existing client accounts, including account planning, client mapping, relationship tracking, and growth opportunities
• Assist the Business Development and Client Services teams by researching target companies, industries, competitors, key decision-makers, market trends, and business challenges to inform account planning and sales strategies
• Help build and maintain prospect lists, contact information, and supporting materials for outreach and engagement
• Support the preparation of client-facing materials, credentials, case studies, meeting notes, presentations, and follow-up actions
• Assist with the coordination of client engagement activities, including client meetings, roundtables, events, thought leadership initiatives, and internal planning sessions
• Support Salesforce CRM, or other internal tracking tools to help maintain accurate account, contact, opportunity, and engagement information
• Partner with Marketing, Strategy, Creative, Production, and Business Development teams to gather information and support cross-functional client initiatives
• Assist with general Client Services and Business Development administrative tasks, as well as ad-hoc duties as necessary
• Bring enthusiasm, curiosity, fresh ideas, and flexibility while working with global teams across multiple time zones
• Act as an ambassador for the FIRST brand, leading by example and displaying the company’s core values: Ambition, Creativity, Excellence, Integrity, and Teamwork
• Collaborate with the Client Services team to support account growth, client engagement, and business development activity across FIRST’s strategic client partnerships
• Support Account Directors with research, preparation, and coordination related to existing client accounts, including account planning, client mapping, relationship tracking, and growth opportunities
• Assist the Business Development and Client Services teams by researching target companies, industries, competitors, key decision-makers, market trends, and business challenges to inform account planning and sales strategies
• Help build and maintain prospect lists, contact information, and supporting materials for outreach and engagement
• Support the preparation of client-facing materials, credentials, case studies, meeting notes, presentations, and follow-up actions
• Assist with the coordination of client engagement activities, including client meetings, roundtables, events, thought leadership initiatives, and internal planning sessions
• Support Salesforce CRM, or other internal tracking tools to help maintain accurate account, contact, opportunity, and engagement information
• Partner with Marketing, Strategy, Creative, Production, and BuA self-starter who is able to thrive in a fast-paced environment, take direction well, and ask thoughtful questions. 
• Demonstrates curiosity and a keen interest in AI.
• A team player with ability to adapt to different situations, personalities, and requests.
• A calm and flexible approach to handling pressure and shifting priorities.
• Commercially curious, with an interest in understanding how agencies grow client relationships and win new business. 
• Creative problem solver with a proactive mindset. 
• Should exert sound judgment, discretion, and preserve confidentiality. siness Development teams to gather information and support cross-functional client initiatives
• Assist with general Client Services and Business Development administrative tasks, as well as ad-hoc duties as necessary
• Bring enthusiasm, curiosity, fresh ideas, and flexibility while working with global teams across multiple time zones

What We Are Looking For 

• Working towards a degree in Business, Marketing, Communications, Events, Hospitality, or a related field.
• Interest in client relationships with a client first service driven mindset, account management, sales, business development, marketing
• Prior experience in a customer service orientated role is a plus. 
• Excellent written and verbal communication skills.
• Strong research and organizational skills, with the ability to gather, synthesize, and present information clearly. 
• Working knowledge of Microsoft Office and Google Suite.
• Ability to multitask and prioritize with a high attention to detail.
• A self-starter who is able to thrive in a fast-paced environment, take direction well, and ask thoughtful questions. 
• Demonstrates curiosity and a keen interest in AI.
• A team player with ability to adapt to different situations, personalities, and requests.
• A calm and flexible approach to handling pressure and shifting priorities.
• Commercially curious, with an interest in understanding how agencies grow client relationships and win new business. 
• Creative problem solver with a proactive mindset. 
• Should exert sound judgment, discretion, and preserve confidentiality.

• This role is hybrid and must go into the FIRST office 2 days per week, subject to change at any time.
• Requires ability to operate a computer, telecommunications devices and other office equipment for prolonged periods of time throughout the work day.
• Requires clarity of near vision.  This factor is important when special and or minute accuracy is demanded and defective near acuity would adversely affect job performance and/or safety of self and others

Benefits: Interns are not eligible for company benefits during the internship. Eligibility may be reviewed if the internship is extended or converted to a part-time or full-time position. 

United States Residents: Bachelor's degree candidates (current students or graduates) are eligible for $20/hour, and Master's degree candidates (current students or graduates) are eligible for $25/hour.

Please note that the national salary range listed in the job posting reflects the new hire salary range across various U.S. locations that would be applicable to the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. 

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