INTERNSHIP DETAILS

Customer Support Intern

CompanyJobberman
LocationLagos
Work ModeOn Site
PostedJuly 6, 2026
Internship Information
Core Responsibilities
The intern will support the customer service team by responding to inquiries across various channels and resolving basic customer issues. They will also maintain accurate interaction records and assist with order processing and performance reporting.
Internship Type
full time
Company Size
1112
Visa Sponsorship
No
Language
English
Working Hours
40 hours
Apply Now →

You'll be redirected to
the company's application page

About The Company
Jobberman is Nigeria’s leading career development and recruitment solutions company, connecting qualified job seekers with verified employers. Jobbernan offers online career development support, training services, and personalised HR solutions for job seekers and employers. Employers have access to an extensive database of high-quality job seekers. They can quickly test and screen for suitable candidates or choose to have an experienced team of HR professionals help them find the right match. Job seekers get access to the country's largest volume of verified listings, customisable job alerts, and professional profile enhancement services to ensure they stand out in the job market. It was awarded the Certificate of Excellence at the Sabre Awards Africa 2021, Community Development Service Award by NYSC Director General 2022, Top 20 Tech Start-Up in Africa by Forbes 2012, Impact in Talent Development and Youth Productivity in Nigeria by Streetnomics 2022, and Top 10 Most Innovative company by Fast Company 2015.
About the Role
Job Summary

The Customer Service Intern will support the Customer Service team in delivering exceptional service to customers by responding to inquiries, resolving basic issues, maintaining accurate records, and ensuring a positive customer experience. This role offers practical exposure to customer relationship management, communication, and service delivery in a professional environment.


Requirements

Key Responsibilities

Respond to customer inquiries via phone, email, social media, or other communication channels. Assist in resolving customer complaints and escalate complex issues to the appropriate team. Maintain accurate records of customer interactions and service requests. Support order processing, service requests, and follow-up activities. Provide customers with accurate information about the company's products and services. Monitor customer feedback and report recurring issues or trends. Assist in preparing customer service reports and performance metrics. Support customer engagement and satisfaction initiatives. Ensure compliance with company policies and customer service standards. Perform other customer service and administrative duties as assigned.

Key Skills
Customer serviceCommunicationProblem solvingRecord keepingOrder processingData entryReportingCustomer relationship managementConflict resolutionAdministrative support
Categories
Customer Service & SupportAdministrativeManufacturing