Job Description Summary

Job Description

Roles and Responsibilities:

Role Summary/Purpose

Responsible for onsite technical support installation and preventive / corrective maintenance in customers' medical equipment. Drives customer satisfaction through service excellence.
 

Essential Responsibilities

• Technical support - installation and preventive / corrective maintenance in customers' medical equipment, maintaining all models of specific equipment of one or more modalities in the assigned area;
• Evaluate customer medical equipment issues and implement appropriate repairs;
• Verify and approve the operational quality of the equipment and / or system;
• Document all repair actions and submit reports/summaries according to schedule;
• Follow appropriate GE policies, procedures, hospital protocol, and completes necessary documentation;
• Maintain communications with customers as directed, to ensure resolution and proper follow-up, leading to strong customer relations and ongoing customer satisfaction;
• Work as a member of local team to provide efficient service delivery to all accounts within the assigned area;
• Develop strong customer relationships and serve as an interface between the customer and all GE Healthcare organizations, creating ""a One GEHC"" for the customer;
• Comply with the integrity and compliance guidelines as well as promote a safe working environment and ensure compliance with applicable EHS policies and procedures.
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Quality Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Complete all planned Quality and Compliance training within the defined deadlines.
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
• Ensure all work orders, vendor service reports, time and expense reports, PM activities, purchase orders, and other duties are documented in an accurate and timely manner.
• Ensure all test equipment is tracked and 100% calibrated on time.
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Qualifications/Requirements

• Technical degree in Electrical, Electronics, Mechatronics or correlated area by an accredited Educational Institution;
• Experience with maintenance and installation of medical equipment;
• Experience in customer relationship management and customer service;
• Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner;
• Knowledge of the office package (Excel, Word, Power Point, Internet);
• Valid National Driver's License;
• Availability to travel 30% of the time;
• Planning and effective organization of work;
• High standards and quality of work.
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Desired Characteristics

• Initiative, concentration and excellent communication skills, listening and establishing interpersonal relationships;
• Strong time management and organizational skills;
• Self-motivated
• Experience developing and maintaining good customer relations.
• Change agent and process oriented.
• Exhibit the mentality that customers determine our success.
• Operate with efficiency and sense of urgency
• Willingness to learn and adapt to changing environments.
• Ability to deliver results in an uncertain environment, ability to multitask and prioritize
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Roles and Responsibilities:

Role Summary/Purpose

Responsavel pelo suporte/atendimento tecnico em instalacoes e manutencoes preventivas/corretivas em equipamentos medico-hospitalares, atraves da adequada
interpretacao dos dados e uso do conhecimento tecnico/instrucoes tecnicas.
 

Essential Responsibilities

• Suporte/atendimento tecnico dentro do cliente, em instalacoes e manutencoes preventivas e corretivas em equipamentos medico-hospitalares, mantendo todos os modelos de
  equipamentos especificos de uma ou mais modalidades na area atribuida;
• Eletronica/Mecanica: Solucao em nivel de sistemas de problemas e multiplos sintomas.
• Satisfacao do cliente: Interface diaria com medicos e tecnicos sobre questoes do estado do equipamento. Atuar para assegurar a satisfação de clients primarios.
• Prestar assistencia em visitas de Vendas das Contas; ajudar a treinar outras pessoas quando necessario; Ao identificar oportunidades de Vendas, comunicar-se com a equipe de contas.
• Crescimento da empresa: Prestar assistencia ao crescimento e direcionamento da empresa em sua area geografica.
• Administracao: Concluir responsavelmente todas as tarefas administrativas em tempo.
• Assegurar a conclusão em tempo habil da documentacao de inspecao de FMIs e PMS para as contas atribuidas.
• Compartilhar as melhores praticas. Garantir a satisfacao do cliente quanto as solucoes de manutencao, de acordo com as metricas de atendimento, prazo, performance e qualidade
  definidas pela area.
• Manter sistemas e programas efetivos de qualidade, segundo a Declaracao de Politica de Qualidade de Servico
  Seguir as diretrizes e cumprir os procedimentos internos dos clientes, conforme local de atuacao designado, participando de eventuais treinamentos para a execucao das atividades;
• Responder pela correta utilizacao, conservacao, manutencao e otimizacao dos ativos da companhia,
• Cumprir as diretrizes de integridade e Compliance, bem como as normas e procedimentos de EHS da companhia.
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Qualifications/Requirements

• Diploma ou certificado de habilitacao tecnica de nivel medio em Eletrotecnica, Eletromecanica, Mecanica, Eletronica ou
• Mecatronica, Informatica ou Telecomunicacoes expedido por instituicao de ensino reconhecida pelo Ministerio da
• Educacao, Secretarias ou Conselhos Estaduais de Educacao;
• Experiencia com manutencao e instalacao de equipamentos medico-hospitalares;
• Conhecimento do pacote office (Excel, Word, Power Point, Internet);
• Carteira Nacional de Habilitação, categoria B valida;
• Ingles basico/Intermediario ou Ingles tecnico (leitura de manuais e treinamentos);
• Disponibilidade para viagens em media 30% do tempo.
• Elevados padroes e qualidade de trabalho;

Additional Information