Trainee - Events Management

Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you�ll be better prepared to pursue opportunities post graduation. Here�s to exploring, kickstarting your dream career, and joining us on your journey!

Job Overview

To provide our customers the benefits of specialized and personalized service for events and group accommodation management. The functions and responsibilities revolve around ensuring a smooth transition of confirmed business from the Sales Centre to Event Management, which will assure successful event delivery through efficient coordination and communication. The process incorporates a sales function of ensuring accurate forecasting of confirmed business volume and upsell. Customer satisfaction is the key to repeat business.

 

Functions & Responsibilities

Department Function

• Reports directly to Senior Event Manager/Director of Event Management
• Executes goals established by Senior Event Manager with common objective
• Integrity to ensure security and confidentiality of all Hotel sales account and profiles
• Ensure high level of customer satisfaction is achieved through professionalism in all aspects of event delivery

 

Operating Procedures and Workflow

• Assist Director/ Event Manager in pre/post event administration:
  • Weekly accurate distribution of 14-day Function Forecast to Distribution list
  • Daily Email Distribution of Banquet Event Orders to Distribution list
  • Technical drawing of Floor Plans (Social tables)
  • Internal Events -Execution of Banquet Event Orders (Opera Management)
  • Maintenance of office equipment & supplies like menu paper, place cards etc (Birch Street management)
  • Ordering of external AV equipment or items (Birch Street management)
  • Close file administration and archive procedure (Data depot)
  • Raise gift vouchers whenever needed or refunds etc (Project tree management)
  • Menu, place cards, tent card, A3 floorplan and A3 signage printing
  • Doing Marriott Bonvoy points award in Project tree and quarterly reports (MBV3 & MBV 12)
  • Timely communication and distribution of event details and changes
  • Learn how to raise day use room requests (FIAT)
  • Monthly checkbook accounting/accurals
  • Carpark coupons management
  • Do event signage for events accurately (Signage management) 
  • Direct takeover and execution of all internal or external events periodically as assigned by Event Manager / Director. To follow Standard Operating Procedure on workflow and customer service.
  • Proactive involvement in any Hotel sales initiatives/promotions
  • Maintain sound and positive rapport with key sections; Sales Center / Proactive /Catering Sales & Reservations and all other departments in hotel
  • Meet up with vendors to direct vendors to ballroom for setup etc
  • Perform rotational office assigned duties

 

Customer Service / feedback & Product Development

• Establish a smooth communication channel with all internal and external guests
• Participate in daily 15-minute training and assigned as champion for any formalized training

 

Training

 

Others

• Perform any other duties and responsibilities as assigned accordingly

Marriott International is the world�s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

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JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.