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INTERNSHIP DETAILS

Product Support - Intern

CompanyFourKites

LocationChennai

Work ModeOn Site

PostedAugust 5, 2026

Internship Information

Core Responsibilities

You will serve as the primary point of contact for customers to troubleshoot and resolve product issues while collaborating with internal teams. Additionally, you will contribute to AI-driven initiatives to improve support workflows and customer outcomes.

Internship Type

full time

Company Size

538

Visa Sponsorship

Language

English

Working Hours

40 hours

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About The Company

FourKites is the global leader in AI-driven supply chain transformation technologies, helping the world's biggest brands and businesses turn data into action like never before. FourKites' Intelligent Control Tower breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. Combined with AI-powered digital workers, this first-of-its-kind technology enables companies to prevent disruptions, automate routine tasks, and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600+ global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration.

About the Role

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.

Are you looking to be an AI & SAAS Support Intern on a growing team? If so, this may be the role for you!

You will be the face of FourKites to our customers—their main point of contact for everything they need. From helping customers track urgent shipments to providing assistance to carriers hauling the loads, you will be the product expert and go-to person to help users when they reach out.
This internship is designed for hands-on, experiential learning—you'll get real exposure to how a growing SaaS platform operates, paired with the chance to work on special AI projects alongside our product and engineering teams.

What you'll be doing:

First point of contact for FourKites customers, partners & consultants to research, troubleshoot, replicate, and test product problems and bugs
Track issue progress and provide regular updates to clients until incidents are resolved
Interface with Development, QA, and Consulting Services as needed to resolve customer issues
Contribute to special AI-driven initiatives, applying a curious, experimental mindset to explore how AI can improve support workflows and customer outcomes
Be part of weekend rotation for 24/7 customer emergencies

About the team: Our product and engineering teams are dedicated to providing the industry's best-in-class end-to-end supply chain visibility platform. We are committed to building a high-performing team with software craftsman-thinking who are dedicated to developing and enhancing our core platform, and we want you to be a central part of it! We help companies transform their end-to-end supply chain with real-time visibility. Over 600 of the world's most recognized brands, including 9 of the top-10 CPG and 18 of the top-20 Food & Beverage companies, trust FourKites to digitize their supply chains for greater agility, efficiency, and sustainability.

Who you are:

A curious, self-learner mindset—someone who enjoys digging into a new product, figuring out how it works, and picking things up independently rather than waiting to be taught
Excellent verbal & written communication skills
Excellent problem-solving & analytical skills
Detail-oriented
Ability to multitask & work independently as well as collaboratively in a global team environment
Able to work under pressure and handle difficult & escalated customer situations with diplomacy & tact

Eligibility Criteria:

Strong communication skills (verbal & written)
No arrears or backlogs
Prior AI project exposure preferred

Who we are:

FourKites® is the #1 supply chain visibility platform in the world, extending visibility beyond transportation into yards, warehouses, stores and beyond. Tracking more than 2.5 million shipments daily across road, rail, ocean, air, parcel and courier, and reaching over 185 countries, FourKites combines real-time data and powerful machine learning to help companies digitize their end-to-end supply chains. More than 1,000 of the world’s most recognized brands — including 9 of the top-10 CPG and 18 of the top-20 food and beverage companies — trust FourKites to transform their business and create more agile, efficient and sustainable supply chains.

FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to standard holidays, and a hybrid, flexible approach to work. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. And we're always listening for new ways to support everyone in and out of the office.

Benefits:

6 months Internship with the Product support Team , during which a Stipend amount of INR 20,000 per month will be offered
Opportunity to work with industry experts and leaders
Macbook Air or Macbook Pro
Work with Fortune-100 customers
Cutting edge Technologies
Online self paced learning portal
Free 24/7 snacks & beverages
Catered lunch on Wednesdays

Note:

Conversion from Internship to FTE (Full time) is purely based on performance and business requirements by the end of the internship period.

Key Skills

Customer supportTroubleshootingProblem solvingAnalytical skillsCommunication skillsSaaSAISupply chain managementTechnical supportMultitaskingCollaborationDiplomacyProduct expertise