Customer Success Specialist (Internship)

Description

About Us: 

Founded in 1997, Vuzix (NASDAQ: VUZI) is a growing, dynamic company that specializes in the design, manufacturing and sale of smart glasses and augmented reality (AR) technologies and products for the enterprise and consumer markets. Company products include wearable displays and computing devices that offer portable, high-quality viewing experience for applications in augmented reality, digital information, utility, and entertainment.

Position Summary

We are seeking a customer-focused and detail-oriented Customer Success Specialist (Internship) from 8/3/2026 through 11/02/2026 to provide exceptional support to new and existing customers while ensuring a seamless onboarding experience for partners. This role serves as the primary point of contact for onboarding, device setup, and customer education, helping users become confident and successful with our products and services. The ideal candidate enjoys helping people, has a passion for delivering outstanding customer experiences, and takes pride in ensuring every new partner and customer is set up for long-term success. 

Essential Duties and Responsibilities:

• Guide new partners and customers through the onboarding process from initial setup to successful implementation.
• Configure and set up new devices, ensuring they are ready for use and functioning properly.
• Provide basic training on device operation, system features, and best practices to ensure customer confidence and adoption.
• Deliver exceptional customer service by responding to inquiries via phone, email, and other communication channels.
• Troubleshoot basic technical issues and coordinate with internal technical support teams when advanced assistance is required.
• Maintain accurate customer records, onboarding documentation, and service notes. (ZOHO)
• Build strong relationships with partners and customers by providing timely follow-up and ongoing support.
• Collaborate with sales, operations, and technical teams to ensure a smooth customer experience.
• Identify opportunities to improve onboarding processes and customer satisfaction.
• Ensure all customer interactions reflect the company's commitment to professionalism and service excellence.

Competencies: 

To perform this job successfully, an individual should demonstrate the following competencies: 

Written Communication – Read and interpret written information effectively, write clearly and concisely, adapt writing style for different audiences. 

Verbal Communication – Give focused attention to what others are saying, take time to understand what and respond when appropriate without interrupting, speak clearly and effectively express ideas and opinions, adapt and react professionally in both positive and negative situations.

Teamwork & Collaboration – Balance team and individual responsibilities, consider others’ views objectively and with openness to changing your own, give and encourage feedback, contribute to a positive team dynamic, prioritize team success over personal interests, work effectively across departments toward company goals.

Professionalism – Interact with others in a considerate manner, follow through on commitments, react well under pressure and preserve confidentiality, control emotions, and accept responsibility, maintain focus on solutions and treat others with respect and consideration regardless of their status or position. 

Motivation & Initiative – Demonstrate persistence and ability to adapt to changes in daily workflow, overcome obstacles, request and provide help as needed, and work independently. Volunteer readily and look for ways to improve and create successful outcomes, positively contributes to overall work environment.

Respect & Integrity – Treat people with respect, work ethically and with honesty and integrity, inspire the trust of others, demonstrate appreciation and sensitivity for cultural differences, help promote inclusion and understanding of the value of diversity, embrace differences and support a harassment-free environment.

Requirements

Minimal Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Previous experience in customer service, customer success, onboarding, or technical support.
• Strong communication and interpersonal skills.
• Comfortable learning and explaining technology to users with varying levels of technical experience.
• Excellent problem-solving and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and customer relationship management (CRM) software is a plus.

Preferred Qualifications:

• Experience setting up and supporting electronic devices or hardware.
• Strong presentation and training skills.
• Ability to work independently while collaborating effectively with cross-functional teams.
• A positive, patient, and customer-first attitude.

Supervisory Responsibilities: None. 

Travel: 20%, North America – as needed.

Physical Demands: Frequently required to sit, speak, hear, see, and perform repetitive motion (data entry). Occasionally required to lift or carry (10 lb. minimum). Reasonable accommodation will be made available if applicable.