Cloud Infrastructure Support Engineer – NCS & CBIS

<h3 id="🚀-cloud-infrastructure-support-engineer-tier-3--ncs--cbis">🚀 Cloud Infrastructure Support Engineer (Tier 3) – NCS &amp; CBIS</h3> <h3 id="professional-summary">Professional Summary</h3> <p>We are seeking an experienced <strong>Cloud Infrastructure Support Engineer (Tier 3)</strong> to join an international project. This role focuses on supporting mission-critical cloud infrastructure for a global client in a 100% remote, offshore contract capacity. The successful candidate will work U.S. business hours and collaborate daily with international teams.</p> <h3 id="key-responsibilities">Key Responsibilities</h3> <ul> <li>Troubleshoot and resolve complex cloud infrastructure issues within production environments.</li> <li>Provide support for and optimize containerized platforms, including Kubernetes, Red Hat OpenShift, and OpenStack.</li> <li>Conduct Root Cause Analysis (RCA) for high-severity incidents to identify underlying problems.</li> <li>Develop and maintain automation scripts primarily using Python and Ansible.</li> <li>Serve as a Tier 3 escalation point, committed to ensuring high service availability and customer satisfaction.</li> </ul> <h3 id="technical-requirements-must-have">Technical Requirements (Must-have)</h3> <ul> <li>Hands-on experience with <strong>Nokia Container Services (NCS)</strong> and <strong>CloudBand Infrastructure Software (CBIS)</strong> is essential.</li> <li>Strong experience with the following technologies and practices:<ul> <li><strong>Kubernetes</strong></li> <li><strong>Red Hat OpenShift</strong></li> <li><strong>OpenStack</strong></li> <li><strong>Linux</strong> (specifically Red Hat/CentOS distributions)</li> <li><strong>Root Cause Analysis (RCA)</strong></li> <li><strong>Python</strong> and/or <strong>Ansible</strong> for automation</li> <li>Complex troubleshooting in cloud infrastructure environments</li> </ul> </li> <li>Proven experience supporting production environments as a <strong>Tier 3/L3 Engineer</strong> or equivalent.</li> <li>Fluent English (spoken and written) is required for daily international collaboration.</li> </ul> <h3 id="desired-skills-nice-to-have">Desired Skills (Nice-to-have)</h3> <p><em>(No explicit nice-to-have skills were mentioned in the job description.)</em></p> <h3 id="benefits">Benefits</h3> <ul> <li><strong>100% Remote</strong> work environment.</li> <li>Opportunity to work on an <strong>Offshore Project</strong>.</li> <li>Work schedule aligned with <strong>U.S. Time Zone</strong> business hours.</li> <li>Competitive monthly salary: <strong>USD 3,800–4,000</strong>.</li> </ul>