INTERNSHIP DETAILS

Reservation & Listing Intern

CompanyCareer Directions Limited (CDL)
LocationNairobi
Work ModeOn Site
PostedAugust 8, 2026
Internship Information
Core Responsibilities
The intern will assist in managing reservations, confirming bookings, and responding to guest inquiries across multiple platforms. They will also support the team with administrative tasks, including preparing check-in lists and maintaining accurate reservation records.
Internship Type
full time
Company Size
126
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
CDL is a proactive Human Resource Management consultancy firm specializing in Strategic Labour Force Outsourcing, Recruitment, Training, Payroll Processing and Total Human Resource Management. Since 2003, we have been a one-stop shop for all HR related queries and support in and around East Africa. We champion best practice in Human Resource while going the extra mile to proactively address workers needs in order to achieve optimum productivity & profitability. Our Mission To support and contribute to our partners success while improving the lives'​ of the community. Our Vision To be a partner of choice in providing quality manpower outsourcing solutions. Our Core Values 1.Professionalism: Conducting our business in the most professional way 2.Respect: Giving due respect to self and others and maintain the environment of teamwork and growth. 3.Passion: To be passionate in all we do. 4.Integrity: To act with honesty and integrity without compromising the truth.
About the Role
Are you looking to kickstart your career in Reservations & Hospitality? We are looking for reservations intern to join our Clients team.

Kenya | Full-time & Onsite
Reports To: Reservations Manager

Key Responsibilities

● Assist in processing, confirming, modifying, and cancelling reservations.
● Respond to guest enquiries through WhatsApp, email, Airbnb, Booking.com, and other
channels.
● Assist with checking availability, rates and booking details.
● Liaise with guests, Housekeeping, Operations, Finance, and other teams to ensure a
smooth guest experience.
● Assist with preparing booking confirmations, invoices, payment follow-ups, and guest
information.
● Assist in preparing daily check-in and check-out lists.
● Support the team in maintaining accurate and up-to-date reservation records.
● Assist with handling guest requests, booking changes, cancellations, and other
reservation-related concerns.
● Support the Reservations Manager with daily administrative and operational tasks.
● Ensure all reservations and guest information are accurately recorded and updated.

Requirements

Qualifications

● Diploma or Bachelor's degree in Hospitality, Tourism, Business Administration or a related field.
● At least 6 months of experience in reservations, hospitality, customer service, or a related role.
● Strong communication and problem-solving skills.
● Proficiency in Microsoft Office and Google Workspace.
● Familiarity with booking platforms such as Airbnb and Booking.com is an added advantage.
● Strong attention to detail, multitasking ability, and a customer-first approach.
● Ability to work well in a fast-paced environment.
● Speaking and/or writing Chinese is an added advantage.

Key Skills
Reservations managementCustomer serviceHospitality operationsCommunicationProblem-solvingMicrosoft OfficeGoogle WorkspaceAirbnbBooking.comAttention to detailMultitaskingAdministrative support
Categories
HospitalityCustomer Service & SupportAdministrative