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INTERNSHIP DETAILS

Werkstudent:in Kundenservice (w/m/d)

CompanyÖssur

LocationCologne

Work ModeOn Site

PostedAugust 5, 2026

Internship Information

Core Responsibilities

The role involves providing telephone support to customers regarding orders and assisting with order processing and tracking. Additionally, the student will support the team in handling complaints and collaborating with the sales department to ensure a high-quality customer experience.

Internship Type

part time

Company Size

357

Visa Sponsorship

Language

German

Working Hours

20 hours

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About The Company

In Nordic mythology, Embla was the first woman on Earth. Made from the wood of the ancient Elm tree, she became a symbol of new life. Of breath, movement and freedom. Today, she embodies who we are. Our vision and our values. At Embla Medical, we are dedicated to improving people’s mobility. We do this with compassion and innovation, from how we design our award-winning mobility solutions to how we operate our network of ForMotion patient care clinics. Embla Medical is home to Össur, a leading global provider of prosthetics and bracing and supports solutions; Fior & Gentz, an innovative developer of neuro orthotics; and College Park, creators of custom-built prosthetic solutions for people of all activity levels. Since 1971, we have produced more than 2,100 patents and numerous award-winning designs, renowned for advancing the Orthotic & Prosthetic (O&P) industry. Our ForMotion patient care clinics make up a vast network, spread across multiple countries. They are modern, comfortable spaces where patients have access to innovative solutions, expert guidance, and personalized care and support. Our commitment and responsibility also extends to our people and our planet. We embrace opportunities and recognize the impact we have on the world around us. Improving mobility can be a lifelong journey. And we are companions on that journey, committed to providing the best outcomes and highest patient satisfaction. We do this with a successful and growing portfolio of leading brands and a global network of talented teams, all driven by our shared purpose of helping people to live a Life Without Limitations®. Embla Medical is listed on Nasdaq Copenhagen (EMBLA).

About the Role

Össur ist ein isländisches Unternehmen und ein weltweit führender Hersteller von nicht-invasiven orthopädietechnischen Produkten. Wir stehen für ein Leben ohne Einschränkungen. Mit der Entwicklung von Prothesen- und Orthesen-Technik verfolgen wir die Mission, die menschliche Mobilität zu verbessern. Im Zentrum jeder Produktentwicklung steht dabei das Verstehen und Erkennen der Herausforderungen, vor denen unsere Anwender täglich stehen. Aktuell haben wir weltweit mehr als 4.300 Mitarbeiter in über 40 Ländern. Unsere D-A-CH (Deutschland, Österreich und Schweiz) Region umfasst aktuell 110 Mitarbeiter und ist an vier Standorten vertreten.

Zur Verstärkung unseres Teams suchen wir eine:n Werkstudent:in Kundenservice (w/m/d) in unserer Zentrale in Köln ab sofort für 3 Monaten.

Deine Aufgaben

Kundenbetreuung: Telefonische Betreuung unserer Kund:innen bei Fragen zu Bestellungen.
Auftragsabwicklung: Unterstützung bei der Erfassung, Bearbeitung und Nachverfolgung von Kundenaufträgen.
Reklamationsbearbeitung: Unterstützung bei der Bearbeitung von Reklamationen und serviceorientierten Kundenlösungen.
Cross-funktionale Zusammenarbeit: Zusammenarbeit mit unserem Vertrieb zur Sicherstellung eines hervorragenden Kundenerlebnisses.

Dein Profil

Status: Eingeschriebene:r Student:in mit einer Verfügbarkeit von 20 Stunden pro Woche.
Kommunikationsstärke: Freude am Kundenkontakt, ein sicheres Auftreten am Telefon und ein gutes Gespür für Kundenbedürfnisse.
Zuverlässigkeit: Strukturierte Arbeitsweise, schnelle Auffassungsgabe und die Fähigkeit, auch in einem dynamischen Umfeld den Überblick zu behalten.
Sprach- & Digitalkompetenz: Sehr gute Deutschkenntnisse sowie ein sicherer Umgang mit MS Office und digitalen Tools.
Erfahrung: Kein Muss – wichtiger sind Motivation, Lernbereitschaft und Teamgeist.

Das erwartet Dich bei Össur

Wir sind kein typisch deutsches Unternehmen. Unsere flachen Hierarchien, der starke Zusammenhalt und ein sehr kollegiales Miteinander lassen auf unsere isländischen Wurzeln schließen. Des Weiteren können wir Dir am Standort Köln Ossendorf, folgendes bieten:

Attraktiver Stundenlohn von 16 Euro
Ergonomisch eingerichteter Arbeitsplatz mit Laptop und Headset – für produktives und gesundes Arbeiten
Regelmäßige Mitarbeiter-Events wie Sommerfest, Teamevents und gemeinsame Frühstücke alle zwei Wochen
Bezahlte Massage einmal im Monat – für Entspannung mitten im Arbeitsalltag
Kostenlose Parkplätze direkt am Standort
Wohlfühlkultur: Bei uns bist du nicht nur Teil eines Teams – du bist Teil der Össur Family

Össur is a leading global provider of prosthetics and bracing and supports solutions.

Embla Medical is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available individual in every job.

Embla Medical's equal opportunity policy prohibits all discrimination (based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical disability, mental disability, military service, pregnancy, child birth or related medical condition, actual or perceived sexual orientation, or any other consideration made unlawful by local laws around the world).

Embla Medical is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all individuals involved in the operations of Embla Medical and prohibits discrimination by any employee of Embla Medical, including supervisors and co-workers.

Important Warning: Beware of fraudulent recruiters impersonating our company. Please take extra caution when asked for any sensitive personal information, such as social security numbers or bank account details. We will never ask you for any form of payment during the recruitment process. Please make sure you refer to our official website.

Key Skills

Customer supportOrder processingComplaint managementCommunication skillsTelephone etiquetteMS OfficeTeamworkProblem solvingData entry