INTERNSHIP DETAILS

Customer Service Intern

CompanyUniFirst
LocationOwensboro
Work ModeOn Site
PostedAugust 8, 2026
Internship Information
Core Responsibilities
The intern will be responsible for creating CSR newsletters, developing training videos, and managing customer service work instructions and metrics. Additionally, they will handle customer returns, exchanges, and general data entry tasks to support the department.
Internship Type
part time
Company Size
7491
Visa Sponsorship
No
Language
English
Working Hours
29 hours
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About The Company
Headquartered in Wilmington, Mass., UniFirst Corporation (NYSE: UNF) is a North American leader in the supply and servicing of uniform and workwear programs, facility service products, as well as first aid and safety supplies and services. Together with its subsidiaries, the Company also manages specialized garment programs for the cleanroom and nuclear industries. In addition to partnering with leading brands, UniFirst manufactures its own branded workwear, protective clothing, and floorcare products at its five company-owned ISO-9001-certified manufacturing facilities. With more than 270 service locations, over 300,000 customer locations, and 16,000-plus employee Team Partners, the Company outfits more than 2 million workers every day. For additional information, contact UniFirst at 888.296.2740 or visit UniFirst.com. UniFirst’s mission is “To serve the people who do the hard work. Helping them succeed and deliver for what gives their lives meaning.” Our continuous customer focus enables us to grow, to provide an equitable return on investment, and to create development opportunities for our Team Partners.
About the Role

The Customer Service Intern is a part-time position. The candidate is required to work a minimum of three days per week with a minimum of 12 hours per week. The maximum hours allowed to work each week is 29 hours. The candidate will be responsible for the duties set forth in the description below and any other assigned duties.

Responsibilities: 

  • Creation of CSR Newsletter
  • Construction of Training Videos for Staff Development
  • Creation of Customer Service Work Instructions & Procedures
  • Development of Fiscal Year Metrics pertaining to Customer Service KPI’s
  • Processing of Customer Driven Returns & Exchanges
  • Managing Multiple Customer Service Reports
  • Data Entry Requirements to support the general responsibilities of the Customer Service Department


Requirements:

  • Must be pursuing a degree in a related field.
  • Proficient computer skills
  • Excellent verbal and written communication skills

Benefits & Perks:

401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Tuition Reimbursement, 30%25 Employee Discount, Employee Referral Bonuses.

UniFirst is an international leader in garment & Uniform services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe.

We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. As an 80-year old company focused on annual growth, there’s never been a better time to join our team. 

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

Key Skills
Computer skillsVerbal communicationWritten communicationData entryReport managementTraining video creationNewsletter creationCustomer service
Categories
Customer Service & SupportAdministrativeManufacturing
Benefits
401k with company matchProfit sharingHealth insuranceEmployee assistance programLife insurancePaid time offTuition reimbursementEmployee discountEmployee referral bonuses