INTERNSHIP DETAILS

Operational Excellence Intern

CompanyBlack Box
LocationLawrence
Work ModeOn Site
PostedAugust 10, 2026
Internship Information
Core Responsibilities
The intern will assist in process documentation, knowledge capture, and identifying operational bottlenecks within the Technology Product Solutions division. They will also conduct employee interviews, perform job-shadowing, and present findings to management.
Internship Type
part time
Company Size
5555
Visa Sponsorship
No
Language
English
Working Hours
25 hours
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About The Company
Black Box is a global leader in digital infrastructure solutions, delivering network and system integration, managed services, and technology products to Fortune 100 and top global enterprises. With a presence across the United States, Europe, India, Asia Pacific, the Middle East, and Latin America, Black Box serves businesses across financial services, technology, healthcare, retail, public services, and manufacturing. Supported by a global team of around 3,600 professionals and strategic partnerships with leading technology providers, Black Box delivers end-to-end solutions in network integration, digital connectivity infrastructure, data center buildouts, modern workplace solutions, and cybersecurity. Its Technology Products portfolio enhances business operations with cutting-edge solutions in AV, IoT, KVM, Networking, Infrastructure, and Cables.
About the Role

INTERNSHIP DETAILS & RESPONSIBILITIES:

  • Understand and apply problem solving, root cause analysis, and solution validation.
  • Assist in developing knowledge capture systems.
  • Conduct employee interviews and job-shadowing activities.  
  • Capture critical institutional knowledge. 
  • Identify operational bottlenecks and improvement opportunities.  
  • Understand auditing and compliance aspects of tasks. 
  • Present findings and recommendations to management. 
  • Review, update, and digitize documentation. 
  • Create and deliver presentations summarizing what was learned, how it was applied, and any results.
  • The Intern will be assigned a Coach and Mentor to guide them through their experience.
  • The Intern will be assigned a project which will be presented to Black Box Management at the conclusion of the Internship.
  • Documentation review, update, and digitization. 
  • Additional duties as assigned 

 

TRAINING OVERVIEW:

  • Opportunities to learn about different areas of the business.
  • On-the-Job training with assignments guided by an individual Mentor/supervisor.
  • Individual and group projects
  •  Roundtables with leadership.
  • Present outs to TPS Leadership and stakeholders

 

QUALIFICATIONS:

  • Undergraduate (Rising Senior) or Graduate in one of the following majors: Industrial Engineering, Mechanical Engineering, Supply Chain, Business Analytics, Operations, Organizational Leadership, or similar course of study
  • Strong computer skills including Word, Excel, SharePoint, OneDrive, etc. 
  • Excellent verbal & written communication skills and sound interpersonal skills
  • Critical thinking and problem-solving skills
  • Knowledge of IT infrastructure products and applications a plus

 

SCHEDULE:

  • Monday through Friday with flexibility, not to exceed 25 hours/week
  • Location: This position will be on-site in Lawrence; PA. Intern will need reliable transportation. 
Key Skills
Problem solvingRoot cause analysisProcess documentationData analysisCommunicationInterpersonal skillsCritical thinkingMicrosoft WordMicrosoft ExcelSharePointOneDriveContinuous improvementKnowledge captureAuditingCompliance
Categories
EngineeringManagement & LeadershipData & AnalyticsAdministrativeConsulting
Benefits
Mentorship programProfessional developmentLeadership roundtables