Customer Solutions Center Intern, Summer 2027 - Shanghai, China

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Customer Solutions Center Intern, Summer 2027 - Shanghai, China

About Mastercard
We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

The Mastercard Intern Program is a comprehensive program where students will gain hands on real work-life skills while having fun and contributing to a global company. As an intern, you will be challenged with completing projects that will enhance your skills as well as contribute to the department’s goals and objectives.

Program Components
-Impactful assignments that drive business results
-Networking sessions and executive speakers’ series
-Volunteer and team building experiences
-Global Intern Challenge / Hackathon

Job Description:
• Use the expertise to provide best in class go to market support for Core products.
• Use data analytics to define product gaps and customer needs and define customer experience.
• Assist with the creation of training materials and development activities to advance the capability of the downstream marketing team and account teams.
• Provide design specifications for product enhancements to Product Development.
• Define business and technical requirements, and manage the relationships of technical resources and the Global Technology Organization to maintain and build out platforms.
• Develop customized product strategies, roadmaps and execution plans for Credit and CPS products with issuers to drive business and ensure maximum penetration of market segments.
• Leverage compelling backs assets to drive card programs with issuers and provide go to market expertise to drive best in class go to market execution.
• Manage and maintain existing product lines, conduct portfolio management and new products Go-To-Market on an on-going basis, including partner management.
• Conduct opportunity assessments on new ideas and concepts for product refreshment.

All about you:
• Highly motivated, intellectually curious, analytical, and a strong team player.
• Extremely organized and able to independently manage multiple projects and initiatives with varying scope concurrently.
• Excellent relationship building skills; able to foster and maintain strong, positive working internal and external relationships across multiple business functions and markets.
• Highly customer focused with a demonstrated ability to understand and respond to customer needs.
• Outstanding communication and presentation skills, able to clearly tailor the message to the audience and communicate complex products and processes.

Qualifications:
• Undergraduate or master’s degree with an expected graduation date between Dec 2027-July 2028.
• This role is not eligible for Mastercard’s work authorization sponsorship.
• Able to commit to an internship period from 5 July 2027 to 27 August 2027.
• Ability to communicate complex ideas effectively – both verbally and in writing – in English and the local office language (viz. Mandarin)

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.