INTERNSHIP DETAILS

Customer Experience Intern

CompanyEF Education First / Hult
LocationSão Paulo
Work ModeOn Site
PostedAugust 11, 2026
Internship Information
Core Responsibilities
The intern will support the post-sales process by assisting students with payments, documentation, visa applications, and travel arrangements. They will also maintain communication with partner schools and contribute to internal customer satisfaction initiatives.
Internship Type
full time
Company Size
22470
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Founded in 1965 in Sweden, EF (Education First) is a global association of education companies that share a common mission of opening the world through education. Some companies are in the business of banking. Others are in the business of shoes. Or sports. Or soft drinks. At EF, we're in a different kind of business. One that's a little less tangible, and a lot more important. Because our business, what we make, makes everything else possible. We're in the business of understanding. Between people. Between cultures. For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through language, cultural exchange, academic studies, and educational travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world. You’ll find our offices and schools located in some of the world’s greatest cities, and filled with smart, driven people (over 50,000 of us) who push each other to be better every day. But it’s what we do together - building greater understanding, breaking down barriers, and creating a better world - that makes all the difference. Forbes 2025/2024 World’s Best Employers | Time100 Most Influential Companies 2026 | Fast Company 2025 Next Big Things In Tech | 2024 App Store Award winner in Cultural Impact A notice on recruitment scams We are aware that recruitment scams are increasingly common worldwide and affect job seekers across many organizations. These may appear on various messaging platforms, e.g., text messaging, WhatsApp, etc. To support your safety, we recommend that you do not respond to such unsolicited offers of employment. If you believe you are the victim of any fraudulent activity, we advise you to contact your appropriate authorities. Only submit your application to jobs through our official job board, jobs.ef.com. We never ask our applicants to pay a fee for any service whatsoever.
About the Role

Customer Experience Intern - EF Language Abroad

 

What if your first job actually changed lives, including your own?

At EF Language Abroad, we believe that learning a language abroad is one of the most transformative experiences a person can have. And we need passionate, driven people to help make that happen. That's where you come in.

We're looking for a Customer Experience Intern to join our team in Sao Paulo, Brazil. This is your chance to kick off your career in a global company, work alongside an energetic and ambitious team, and help young people navigate one of the most exciting journeys of their lives.

You'll play a key role in our post-sales process: supporting students from the moment they enroll until the day they board their flight. No two days look the same - just real learning, real impact, and a team that's genuinely rooting for you from day one.

 

Your main responsibilities:

Customer Experience

  • Support the payment processing flow, helping monitor incoming payments and assisting customers with different payment methods and any related concerns.
  • Assist customers with next steps after enrollment, ensuring they clearly understand the required documentation, timelines, and pre-departure preparations.
  • Help coordinate visa processes, supporting customers in gathering the necessary documents and completing applications accurately and on time.
  • Contribute to travel confirmation, assisting with the verification of flight details, accommodation, and airport transfers, and ensuring all travel documents are delivered within established deadlines.
  • Support the handling of changes in travel plans, including rebooking and cancellations, acting as a point of contact for the customer.
  • Help maintain regular communication with our partner schools abroad, ensuring smooth information flow between all parties.

Beyond the Desk - A Little Bit of Everything

As part of a dynamic team, you'll occasionally get involved in supporting internal processes, contributing to customer satisfaction initiatives, and collaborating with the broader team to ensure an exceptional experience for every student we send abroad.

 

Requirements:

  • Currently pursuing a bachelor’s degree in international relations, Business Administration, Tourism, or a related field.
  • Proficiency in English. Additional language skills are a plus.
  • Comfortable using Microsoft Office Suite in day-to-day tasks.
  • Organized, detail-oriented, and able to manage multiple demands simultaneously.
  • Clear and structured communicator, both verbally and in writing.
  • Collaborative, proactive, and comfortable working in a fast-paced international environment.

 

Why you will love working with us

More than just a job, we offer a career - and the benefits grow with you.

From day one, all EF team members enjoy:

  • Benefits by law

As you grow through our career ladder, even more doors open. Depending on your level, you may also unlock:

  • Global Mobile Office and national recognition events
  • Famtrip nominations: travel to the USA, Europe and beyond
  • Free language courses and international training nominations
  • Hub Office visits with training and networking opportunities
  • Leadership development programs and international kickoffs

Benefits vary by career level and are subject to local labor laws and business eligibility criteria.

 

#LI-AJ3

 

 


Some companies are in the business of banking. Others are in the business of shoes. Or sports. Or soft drinks. At EF, we're in a different kind of business. One that's a little less tangible, and a lot more important. Because our business, what we make, makes everything else possible. We're in the business of understanding. Between people. Between cultures.
 
For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding.  Through language, cultural exchange, academic studies, and educational travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world. 
 
You’ll find our offices and schools located in some of the world’s greatest cities, and filled with smart, driven people (over 50,000 of us) who push each other to be better every day. But it’s what we do together - building greater understanding, breaking down barriers, and creating a better world - that makes all the difference. 
 
Founded in 1965 in Sweden, EF (Education First) is a global association of education companies that share a common mission of opening the world through education. EF has been recognized on Forbes 2025 and 2024 World’s Best Employers and 2024 Top Companies for Women lists, Fast Company’s 2025 Next Big Things In Tech, and was a 2024 App Store Award winner in Cultural Impact. 


At EF Language Abroad, we believe that the world is better when people try to understand one another. Since 1965, we've helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives. We're dedicated to our mission of opening the world through education, harnessing the power of language learning to deepen the connection between people across the globe.

We offer immersive short-term and long-term language courses and programs across 10  languages at our EF International Language Campuses in 50 of the world's greatest cities. Through blending classroom-based lessons with interactive exercises and real-world practice, our courses bring you to the heart of the language. Together, our global staff help students from around the world develop the language skills they need to achieve their dreams.
Key Skills
Customer experiencePayment processingVisa coordinationTravel coordinationCommunicationMicrosoft office suiteOrganizationDetail-orientedInternational relationsBusiness administrationTourismEnglish proficiencyProblem solvingCollaborationProactive
Categories
Customer Service & SupportEducationAdministrative
Benefits
Legal benefitsGlobal mobile officeNational recognition eventsFamtrip nominationsFree language coursesInternational training nominationsHub office visitsLeadership development programsInternational kickoffs