Intern, Clinical Operations

Job title

Clinical Operations - Intern

Department

Clinical Operations

Reports to

Senior Manager, Service Operations & Technology

Pay

$17.95 Per Hour

Job type

16 Weeks (35 Hours Per Week) Hybrid working  2-3 days per week

Location

Toronto, Ontario

Posting period

Friday, August 21, 2026

The opportunity

Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and Canada's only national 24/7, free, confidential, and multilingual e-mental health service for youth and a global leader in innovation for youth and their well-being.

We’re seeking a Full-Time, 16-Weeks intern to join the Clinical Operations team to help give more young people’s feelings a place to go. Reporting to the Senior Manager, Service Operations & Technology, the successful candidate will support the Clinical Operations department through process improvement, operational excellence, knowledge management, and ongoing project initiatives.

The intern will work with subject matter experts to develop standardized operating procedures (SOPs), document and streamline workflows, and enhance the team's SharePoint site as a centralized resource hub. This role offers hands-on experience in project management, process development, stakeholder collaboration, and organizational improvement, while contributing to initiatives that strengthen consistency, efficiency, and quality in service delivery for young people across Canada. It’ll take courage, collaboration, innovation, resilience and trust. If you’re interested in transforming e-mental health solutions with KHP, you can explore this opportunity today!

Start Date: Tuesday September 8^th, 2026 

The responsibilities:

The qualifications:

Assets:

What you’ll gain:

• Hands-on experience leading a meaningful project from planning through implementation.
• Exposure to clinical operations and process improvement within a national mental health organization.
• Opportunities to develop skills in project management, stakeholder engagement, process improvement, operational excellence, knowledge management, and technology-enabled service delivery.
• Mentorship and collaboration with experienced clinical professionals and organizational leaders.
• The opportunity to make a tangible impact by improving processes and resources that support better outcomes for young people.
• Practical experience with documentation, workflow analysis, and SharePoint optimization.
• Access to professional development opportunities through self-directed learning and training programs focused on technology, communication, clinical core competencies, and workplace skills.

Don’t meet every qualification listed? Studies often report equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP!

The application process

To apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructions.

About KHP, Canada’s Unlock The Hope Youth Charity

Kids Help Phone (KHP) is Canada’s only free, national, 24/7, multilingual and confidential e-mental health service for youth to get help and Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker giving young people’s feelings, big and small, a non-judgmental place to go through personalized well-being solutions. A made-in-Canada, global leader, KHP continually evolves by blending data, innovation and technology with real human support and clinical knowledge to unlock the hope young people need to thrive in their world. Explore help for all the feelings at KidsHelpPhone.ca.

Inclusion, Diversity, Equity and Accessibility (IDEA)

KHP has a role to play in effecting social change and advancing equity. This is why the practice of IDEA is critical to us. KHP has a long history of celebrating and advancing IDEA through our tailored programs, services, policies, initiatives and task forces with contributions and leadership from teams across the organization. We will not waver on these commitments and will continue leading the way in making the workplace, and the world young people live in, more inclusive, diverse, equitable and accessible.

We believe it’s critical that our services empower everyone who interacts with us to bring their authentic selves to an environment of mutual respect. An open and diverse community can foster the inclusion and amplification of voices that have been, and continue to be, underrepresented. 

As such, we welcome applicants from equity-deserving communities (e.g. Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQ+ individuals, etc.). We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP and help us better support the needs of youth from coast to coast to coast. 

To learn more about how we are committed to advancing IDEA, you can explore KHP’s IDEA 2023–2027 Strategy and Action Plan. 

Accommodations

KHP welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time.

Candidate verification

The successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check. 

Privacy

KHP cares about your privacy! We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP’s Privacy Policy or contact us using our general form.

Message to agencies

KHP doesn’t accept unsolicited phone calls, referrals and / or resumes from any source other than directly from candidates. KHP won’t consider unsolicited phone calls, referrals and / or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of unsolicited referrals and / or resumes by anyone other than a candidate directly to KHP is deemed gratuitous. KHP won’t be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.