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INTERNSHIP DETAILS

CX Analytics Intern

CompanyATN International Inc

LocationGuyana

Work ModeOn Site

PostedAugust 13, 2026

Internship Information

Core Responsibilities

The intern will support the Customer Experience team by performing data analysis, tracking KPIs, and managing customer retention reporting. They will also contribute to customer experience improvement initiatives and generate actionable insights for management.

Internship Type

intern

Company Size

359

Visa Sponsorship

Language

English

Working Hours

40 hours

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the company's application page

About The Company

ATN International, Inc. (Nasdaq: ATNI), headquartered in Beverly, Massachusetts, is a provider of digital infrastructure and communications services in the United States and internationally, including the Caribbean region, with a focus on rural and remote markets with a growing demand for infrastructure investments. The Company’s operating subsidiaries today primarily provide: (i) advanced wireless and wireline connectivity to residential, business and government customers, including a range of high-speed Internet and data services, fixed and mobile wireless solutions, and video and voice services; and (ii) carrier and enterprise communications services, such as terrestrial and submarine fiber optic transport, and communications tower facilities. ATN has been investing in communications infrastructure for more than 30 years across the globe through local brands. We have a proven operational strategy that has enabled us to expand our position in historically underserved rural and remote markets. We believe communications services should be easy, equitable, and ubiquitous. Our mission is to digitally empower people and communities so that they can connect with the world and prosper. Our vision is to bring social and economic prosperity by providing people and communities with the best digital connectivity the world has to offer. The value we provide is demonstrated in the diversified markets we serve and the infrastructure and local brands that maintain strong competitive positions in attractive, historically underbuilt and underserved markets. Our years of experience in these challenging markets and customer-centric approach to delivering curated technology solutions drives operational performance and cash flow. We reinvest our cash flow to create value for our stakeholders.

About the Role

CX Analytics Intern

Department: Customer Experience
Location: Pegasus Corporate Suites, Georgetown
Employment Type: Internship (12 Months)

Job Summary

The CX Analytics Intern supports the Customer Experience team through data analysis, reporting, and customer retention initiatives. This role provides hands-on exposure to customer analytics, KPI management, operational performance tracking, and business decision-making. The successful candidate will contribute to initiatives that improve customer satisfaction, retention, and overall business performance while developing practical experience in a corporate telecommunications environment.

Key Responsibilities

Assist with daily, weekly, and monthly customer retention reporting.
Track customer churn, suspensions, deactivations, and reactivations.
Prepare and maintain retention call lists and related datasets.
Support dashboard updates and KPI reporting activities.
Validate, clean, organize, and maintain retention data.
Analyze customer behavior and identify trends, patterns, and churn drivers.
Generate insights and recommendations to support customer retention initiatives.
Assist with outbound performance tracking and productivity reporting.
Prepare presentations, reports, and summaries for management review.
Participate in customer experience improvement initiatives and projects.
Support the monitoring and analysis of retention campaign effectiveness.
Contribute to customer risk segmentation and lifecycle analysis.
Assist with service quality and first-contact resolution reporting.
Collaborate with cross-functional teams to support business objectives.
Maintain accuracy, confidentiality, and integrity of customer and business data.

Education & Experience

Currently pursuing or recently completed a degree in Business Administration, Management Studies, Finance, Economics, Statistics, Data Analytics, Information Systems, Computer Science, Mathematics, or a related discipline.
Strong analytical and problem-solving skills.
Intermediate to advanced proficiency in Microsoft Excel.
Ability to interpret, analyze, and present data effectively.
Strong written and verbal communication skills.
Excellent attention to detail and organizational skills.
Ability to work independently and collaboratively in a team environment.

Preferred

Experience with reporting tools, CRM platforms, or data visualization tools.
Familiarity with customer analytics, business reporting, or performance tracking.
Interest in customer experience, retention management, and business strategy.
Exposure to telecommunications or customer service environments is considered an asset.

Working Conditions

Office-based work environment.

Standard office equipment and Microsoft 365 applications will be used regularly.

The role requires prolonged periods of sitting and working with data, reports, dashboards, and business systems.

Regular interaction with cross-functional teams and stakeholders across the organization.

Salary Scale

Monthly Stipend: GYD $120,000

The successful candidate will receive practical experience, professional mentorship, and exposure to key business operations within the telecommunications industry.

Only shortlisted candidates will be contacted.

Key Skills

Data analysisReportingCustomer retentionKPI managementMicrosoft ExcelData visualizationCustomer analyticsProblem-solvingCommunicationAttention to detailOrganizational skillsCustomer churn analysisBusiness reportingPerformance trackingData cleaning