INTERNSHIP DETAILS

Customer Success Management Intern (Digital ads, SaaS Platform - AIXPERT)

CompanyAppier
LocationTaipei
Work ModeOn Site
PostedAugust 26, 2026
Internship Information
Core Responsibilities
The intern will cultivate client relationships and assist in strategizing digital marketing campaigns to meet client goals. They will also manage campaign operations, provide technical support, and identify opportunities for account growth and upsells.
Internship Type
full time
Company Size
864
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Appier is an AI-native Agentic AI as a Service (AaaS) company that empowers businesses to create value with cutting-edge AdTech and MarTech solutions. Guided by the vision of “Making AI Easy by Making Software Intelligent,” our mission is to help businesses turn Agentic AI into ROI. Founded in 2012, Appier is listed on the Tokyo Stock Exchange’s Prime Market (Ticker: 4180) and operates in 17 cities worldwide, enabling over 2,000 leading companies to enhance marketing performance with the latest AI technology. As AI enablers for our customers in the AI Era, Appier delivers innovative solutions that drive measurable results.
About the Role

【About Appier】

Appier is a software-as-a-service (SaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier 's mission is turning AI into ROI by making software intelligent. Appier now has 17 offices across APAC, Europe and U.S., and is listed on the Tokyo Stock Exchange (Ticker number: 4180). Visit www.appier.com for more information.

【About the role】
We are seeking for an intern for AIXPERT product team in Taiwan. He/She will cultivate strong relationships with our new and existing clients and assist them in strategizing and plan digital marketing campaigns to meet their goals.

【Responsibilities】

  • Cultivate strong relationships with clients.
  • Identify key account growth opportunities with key stakeholders.
  • Strategize and plan digital marketing campaigns to meet clients goals.
  • Manage campaign launch and ongoing operations, including market research, troubleshooting, budget management and reporting.
  • Assist clients to expand their usage and adoption of enterprise solution.
  • Provide resources to answer clients’ questions, identifying needs for account customization and further implementation where applicable.
  • Perform service delivery and first line technical support for the product implementation.
  • Discussing the product definition, implementation, operation and clarifying issues with the customer.
  • Assist in renewing client contract and cultivate upsell opportunities.
  • Communicate consistently with clients throughout the contract lifecycle, escalating important issues where needed.
  • Fully understand client requests, documenting and engaging appropriate resources.

【About you】

  • Have related experience or knowledge in digital marketing.
  • Experience on operating Google Ads, Facebook, Apple Search Ads.
  • Performance marketing or App optimization experience is a plus.
  • Good at problem solving and cross-functional collaboration.
  • Logically thinking and possess good time management abilities.
  • Requires a combination of strong analytical and communication skills, with some technical understanding.
  • Detail-oriented with good organization.
  • Able to work independently in a fast-paced environment.
  • Fluent English is preferred.
  • Fluent Japanese or Korean is a BIG plus!

 

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Key Skills
Digital marketingGoogle AdsFacebook AdsApple Search AdsPerformance marketingApp optimizationProblem solvingCross-functional collaborationTime managementAnalytical skillsCommunication skillsTechnical supportMarket researchBudget managementReporting
Categories
MarketingCustomer Service & SupportSoftwareTechnologyManagement & Leadership