INTERNSHIP DETAILS

Technology Services Intern

CompanyFMHC
LocationLakewood
Work ModeOn Site
PostedAugust 27, 2026
Internship Information
Core Responsibilities
The intern will assist the Service Desk by resolving customer incidents and requests via phone or portal. They will also support the Engineering Team with various technical projects and general administrative tasks like inventory management.
Internship Type
full time
Company Size
103
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
First Mutual Holding Co. (FMHC) is a member-owned holding company dedicated to a singular mission: helping mutual banks serve the community and prosper. We reaffirm this belief every day by providing the support and resources that mutual banks need to thrive. FMHC provides a stable support structure designed to enhance their ability to serve customers while also enabling their growth as independent institutions. Member banks share in the products, services, governance and infrastructure of the holding company. Affiliation not only helps our member banks compete in today’s regulatory climate; it creates a sustainable path for future success while ensuring communities have a local bank. Member Banks: First Federal Lakewood First Mutual Bank Blue Grass Federal Warsaw Federal Martinsville First Savings Bank
About the Role

Description

The Technology Services Intern is responsible for assisting the Service Desk in handling incidents and customer requests and other tasks required to support the company’s mission of providing quality services to customers.




We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Requirements

  1. Supports the Service Desk by answering phone calls or responding to tickets in the Service Desk Portal and guiding internal customers to a satisfactory solution to their request or incident.
  2. Supports the Engineering Team by working on projects; assists with assigned tasks across the full spectrum of technologies the company deploys including but not limited to desktop computing, networking, application administration, software deployment and/or server administration.
  3. Assists with general activities including but not limited to processing invoices, managing supplies and inventory, tracking assets, and any other activity required per the company’s mission.
  4. Performs other duties as assigned which may include any task required to support the company’s mission of providing quality financial services to our customers.
  5. Other duties as required.

Necessary competencies:

  1. Adaptability
  2. Cooperation
  3. Communication skills
  4. Customer service
  5. Quality of work
  6. Workflow skills
  7. Attendance and dependability

Technical Expertise

  1. Experience in technology is preferred.
  2. Experience in financial services or banking is preferred.
  3. Experience in coding, server administration, or network administration is preferred.
  4. Proficiency in MS Office [Outlook, Excel, Word] or similar software is required.

Education and Experience

  1. Education: High School Diploma or equivalent is required; Bachelor’s degree in Information Technology is preferred.
  2. Certification: None.
  3. Years of experience: 0 to 2 years is required.
  4. Years of experience supervising: None.

Physical Environment

  • While performing the duties of this job, the employee is regularly required to lift, walk, stand, sit, bend, reach with hands and arms, climb, push/pull, use hands, and see, hear and speak.
  • The employee must occasionally lift and/or move up to 25 pounds.
  • The noise level in the work environment is usually quiet to moderate.
  • This position is performed in an office setting, five days a week with typical work hours being 8.30a through 5.15p. Able to work frequent overtime including weekends and evenings. Able to respond to cell phone beeper and emergences situations. Able to drive to branch locations. 


Key Skills
Service desk supportDesktop computingNetworkingApplication administrationSoftware deploymentServer administrationInvoice processingInventory managementAsset trackingCustomer serviceCommunication skillsAdaptabilityTechnical expertiseMS OfficeOutlookExcel
Categories
TechnologyCustomer Service & SupportFinance & AccountingEngineeringAdministrative