INTERNSHIP DETAILS

HR Process Mapping Intern

CompanyIntelcom
LocationMontreal
Work ModeOn Site
PostedAugust 31, 2026
Internship Information
Core Responsibilities
The intern will participate in documenting, updating, and testing HR processes to identify areas for improvement. They will also draft standard HR procedures based on data-driven recommendations and collaborate with pan-Canadian stakeholders.
Internship Type
full time
Company Size
3123
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
The way people shop has changed. So has the way we deliver. Intelcom | Dragonfly is a last-mile delivery partner built for modern e-commerce. We operate across Canada, with growing operations in the Netherlands and Australia, moving packages with technology designed to keep every delivery accountable from the hub to the doorstep. Your customer trusts you at checkout. We help you prove them right at the door. What that means for your business: ✦ Greater visibility, with proof the right parcel reached the right door ✦ More flexibility as demand shifts ✦ Better doorstep experiences so your customers stay informed ✦ A delivery network designed around e-commerce, not legacy infrastructure We started in Montreal, Quebec, Canada in 1986. Forty years on, we are a last-mile partner made for how people shop today. Delivery done differently. Ready to rethink your last mile? Let's talk. ---------- La façon de magasiner a changé. Notre façon de livrer aussi. Intelcom | Dragonfly, c'est un partenaire de livraison du dernier kilomètre pour le commerce en ligne d'aujourd'hui. On livre à travers le Canada, avec des activités en pleine croissance aux Pays-Bas et en Australie. Le tout appuyé par une technologie qui garde le dernier kilomètre sous contrôle, de la station jusqu'à la porte. Vos clients vous font confiance au moment de passer à la caisse. On vous aide à leur donner raison jusqu'à leur porte. Ce que ça change pour votre entreprise : ✦ Une visibilité accrue, avec la preuve que le bon colis s'est rendu à la bonne porte ✦ Plus de flexibilité quand la demande change ✦ Une meilleure expérience à la porte, avec des clients informés à chaque étape ✦ Un réseau de livraison conçu pour le commerce en ligne, pas pour les infrastructures d'hier On a vu le jour à Montréal en 1986. Quarante ans plus tard, on est un partenaire du dernier kilomètre pensé pour la façon dont les gens magasinent aujourd'hui. La livraison, autrement. On en parle? Écrivez-nous.
About the Role

Make your internship count

At Intelcom, interns don’t just observe, they contribute meaningfully to real projects that shape how we operate. You’ll gain hands-on experience, grow your skills, and explore long-term career opportunities in a fast-moving, innovation-driven environment.

Responsibilities 

  • Participate in documenting and updating HR processes.  

  • Help test key HR processes to identify areas for improvement, both quantitatively and qualitatively.  

  • Cross-reference pre-established data to validate hypotheses and draft conclusions.  

  • Help draft standard HR procedures (SOPs) based on recommendations.  

  • The role involves daily (or regular) communication with pan-Canadian stakeholders. 

Qualifications  

  • Currently pursuing a bachelor’s degree in Human Ressouces or a related field. 

  • Proficient in Microsoft Office. 

  • Curious and motivated to learn, with a structured analytical mindset and strong problem-solving skills. 

  • Excellent communication and interpersonal skills, with the ability to collaborate in a cross-functional team environment. 

  • Comfortable in a fast-changing environment, resourceful, and ready to take on new challenges. 

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.

Apply Now.

Key Skills
Process MappingHuman ResourcesMicrosoft OfficeAnalytical MindsetProblem-solvingCommunicationInterpersonal SkillsCross-functional CollaborationData ValidationSOP Drafting
Categories
Human ResourcesLogisticsAdministrative