INTERNSHIP DETAILS

JR10389 Product Support

CompanyMindpool Technologies
LocationIndia
Work ModeOn Site
PostedSeptember 4, 2026
Internship Information
Core Responsibilities
Provide expert product support to customers via phone while monitoring applications, infrastructure, and databases. Collaborate with team members to troubleshoot and resolve service-related issues efficiently.
Internship Type
contract
Company Size
41
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
MindPool Technologies (MPT) is an IT outsourcing company founded in early 2010 in Dubai, with our office located in the prime business hub of Bank Street, Bur Dubai. We have a team of skilled and dedicated professionals with strong experience in the outsourcing industry. At MPT, we follow a clear process — starting from understanding and analyzing client requirements, both technically and financially, to carefully selecting, deploying, and managing the right technical staff for each project. With deep industry knowledge and expertise across multiple domains, we deliver solutions in sectors such as Banking & Finance, Retail, Government, and Telecom. We specialize in providing and deploying skilled resources in emerging technologies such as Artificial Intelligence (AI), Data Science, Generative AI, Machine Learning, Cloud Computing, and other digital innovations. We began by executing projects in the UAE and Saudi Arabia and quickly expanded across the Middle East. Our project experience spans UAE, Qatar, Kuwait, Oman, Azerbaijan, Lebanon, Bahrain, and the Kingdom of Saudi Arabia (KSA), with ongoing projects in many of these countries.
About the Role

 Job Description Summary

Key Responsibilities:
Customer Support: Provide top-notch product support to customers over the phone. Your focus will be on delivering exceptional service, ensuring that every interaction leaves a positive impression.
Technical Monitoring: Actively monitor application, infrastructure, and databases to ensure seamless functionality and quickly resolve any issues.
Problem Solving: Assess and troubleshoot products or service-related issues, ensuring timely and efficient resolution.
Collaborative Teamwork: Work closely with other team members to share knowledge and provide optimal solutions to customer challenges.

 Role Overview

  1. We are seeking passionate and driven individuals to join our team as Product Support Intern. In this role, you will be the first line of support for our customers, providing expert assistance over the phone while making a difference in their experience with our products. If you enjoy solving problems, working in a fast-paced environment, and being part of a team that values collaboration, this is the opportunity for you!

What We’re Looking For:

Strong Communicator: Excellent verbal and written communication skills are essential to thrive in this role.

Analytical Thinker: A natural problem solver with a knack for troubleshooting and thinking outside the box.

Tech-Knowledge: Comfortable with basic technical concepts and eager to learn.



Benefits

Facility: Pick up- drop

Allowance: Night Shift​


Key Skills
Customer supportTechnical monitoringProblem solvingTroubleshootingCommunicationAnalytical thinkingInfrastructure monitoringDatabase monitoringCollaboration
Categories
Customer Service & SupportTechnologySoftware
Benefits
FacilityPick up-drop allowanceNight shift