INTERNSHIP DETAILS

Tech-Intern

CompanyRobinson Tech
LocationKennewick
Work ModeOn Site
PostedSeptember 5, 2026
Internship Information
Core Responsibilities
The intern will assist with helpdesk support, including answering client calls, managing support tickets, and configuring computer hardware. They will also shadow technicians, maintain inventory, and participate in professional development training.
Internship Type
part time
Company Size
13
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Robinson Tech provides enthusiastic, friendly IT support for small and medium businesses. What Dan Robinson started as a one-man operation in 2006 has grown into a well-supported business with multiple technicians, all of whom love sharing their IT skills to help Robinson Tech’s clients. The need for technical support is perpetually high; the need for technical support paired with customer service skills is absolutely essential, and that is exactly what Robinson Tech provides. We take pride in offering our clients first-class service with the friendliness and accessibility of a small business.
About the Role

IT Support Intern


Position Summary

The IT Support Intern will gain hands-on experience in a fast-paced Managed Service Provider (MSP) environment. This role works closely with the Helpdesk, Support Desk, and Projects teams to support clients, learn industry best practices, and develop technical and professional skills.


Responsibilities

  • Answer and route incoming client phone calls.
  • Qualify, document, and assign support tickets.
  • Work entry-level helpdesk tickets under supervision.
  • Assist with computer setup, deployment, and configuration.
  • Prepare new devices for client use.
  • Shadow technicians during support, project, and onsite work.
  • Collaborate with team members to resolve client issues.
  • Assist with inventory, documentation, and administrative tasks.
  • Participate in technical and professional development training.
  • Support the Helpdesk, Support Desk, and Projects teams wherever needed.

Qualifications

  • Interest in Information Technology or Cybersecurity.
  • Strong communication and customer service skills.
  • Positive attitude and willingness to learn.
  • Dependable, organized, and professional.
  • Ability to work well in a team environment.

What You'll Gain

  • Real-world MSP experience.
  • Exposure to IT support, cybersecurity, and project work.
  • Mentorship from experienced technicians.
  • Hands-on experience with industry-leading tools and technologies.
  • Professional and technical skill development.

Reports To: Service Manager or Assigned Mentor

This position is designed to help individuals explore a career in technology while contributing to the success of our clients and team.

Key Skills
IT SupportHelpdeskCustomer ServiceTechnical TroubleshootingComputer DeploymentConfigurationInventory ManagementDocumentationCybersecurityCommunicationTeam CollaborationProfessional Development
Categories
TechnologyCustomer Service & SupportAdministrative