INTERNSHIP DETAILS

Practicante de CX Clientes Minoristas

CompanyAlicorp S.A.A.
LocationLima
Work ModeOn Site
PostedSeptember 7, 2026
Internship Information
Core Responsibilities
Contribute to the continuous improvement of the retail customer experience by analyzing business data, NPS, and market feedback. Support the design and implementation of CX initiatives and propose automation or AI solutions for area processes.
Internship Type
full time
Company Size
8108
Visa Sponsorship
No
Language
Spanish
Working Hours
40 hours
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About The Company
We are a leading consumer goods company in the Peruvian market, with operations in six countries in America—Peru, Bolivia, Ecuador, Chile, Colombia, and EEUU—where we manage over 150 of our own brands. We are dedicated to improving families’ quality of life and providing business solutions through our four main lines of business: Consumer Goods, Alicorp Soluciones (B2B), balanced feed for Aquaculture, and grain Crushing. Alicorp arrival to the American Market in 2022 aims to introduce a bold, unique, and adventurous flavor profile to the American market through its line of hot sauces. Our signature Peruvian Aji Amarillo and Aji Rocoto peppers, which are distinctive from more common peppers like jalapeños and bell peppers. Grown in the heart of Peru, these peppers bring forth an authentic Peruvian kick, creating a creamy and slightly spicy condiment that Tari describes as a "kick in a bottle." The brand positions itself as a passport to more flavorful and adventurous eating, encouraging consumers to "Eat Diferente" by incorporating Tari's hot sauces into a wide range of cuisines and meals—from tacos to burgers, from eggs to rice. By doing so, Tari seeks to transform everyday meals with a spicy touch of Peruvian inspiration, while sharing Peruvian culture and pride with the American public.
About the Role

¿Cuál será tu desafío?

Contribuir a la mejora continua de la experiencia de los clientes minoristas mediante el análisis de información del negocio, estudios de clientes, indicadores operativos y feedback del mercado, apoyando en el diseño, seguimiento e implementación de iniciativas de corto y mediano plazo que permitan mejorar la experiencia, fortalecer la relación con los clientes e impulsar los resultados del canal.

¿Qué harás en tu rol?

  • Analizar información de clientes, reclamos, NPS, indicadores operativos y estudios de mercado.
  • Apoyar en el diseño y seguimiento de iniciativas CX junto con áreas comerciales, logística y servicio.
  • Proponer soluciones de automatización, digitalización e inteligencia artificial para los procesos del área.
  • Elaborar reportes, dashboards e insights ejecutivos para la toma de decisiones.

¿Qué necesitamos de ti?

  • Estudiates de 7mo u 8vo ciclo de Marketing, Administración, Ingeniería Industrial o carreras afines.
  • Manejo de MS Excel  a nivel intermedio.
  • Manejo de Power BIa nivel intermedio.
  • Deseable manejo de  Power Automate, Herramientas No-Code o Low Code, Power Apps.
Key Skills
Customer Experience AnalysisNPSMarket ResearchMS ExcelPower BIPower AutomateNo-Code ToolsLow-Code ToolsPower AppsData AnalysisDashboard CreationProcess Automation
Categories
Customer Service & SupportMarketingData & AnalyticsRetailAdministrative