INTERNSHIP DETAILS

E-Commerce Intern

CompanyMake Your Own Perfume (MYOP) LLP
LocationIndia
Work ModeOn Site
PostedSeptember 10, 2026
Internship Information
Core Responsibilities
The intern will monitor and improve AI customer interactions by identifying gaps and ensuring responses align with brand guidelines. They will also support the e-commerce team with CRM campaigns, competitor research, and performance reporting.
Internship Type
full time
Salary Range
₹10,000 - ₹15,000
Company Size
243
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Make Your Own Perfume MYOP is India’s first perfume bar that sells high-quality, value for money fragrances. Our perfumes have been reformulated with 50% compound to last longer in tropical weather condition. With our expertise in perfumery, we are able to guide the customer to not just select the right perfume, but also provide them with the unique experience of mixing perfumes to create a fully personalised olfactory experience.
About the Role
About the Role
We are looking for a highly motivated and detail-oriented E-commerce Intern who is passionate about E-commerce, Digital Marketing, CRM, and AI-powered customer experience. In this role, you will primarily work on monitoring and improving how our AI assistant communicates with customers. You will review customer conversations, identify gaps or incorrect responses, and help train the AI based on our brand guidelines, FAQs, policies, and SOPs. You will also get hands-on exposure to CRM campaigns, competitor research, marketing, creatives, website updates, and e-commerce performance reporting.

Key Responsibilities

AI & Customer Experience

● Monitor AI customer conversations on a daily basis and identify incorrect, incomplete,
or inappropriate responses.
● Review AI conversations to ensure responses are accurate, helpful, and aligned with
brand guidelines.
● Identify recurring customer queries, response gaps, and areas where the AI needs
improvement.
● Assist in training and improving the AI assistant based on brand guidelines, FAQs,
policies, and SOPs.
● Ensure the AI maintains the brand's tone of voice while communicating with
customers.
● Work closely with the CX team to continuously improve AI responses and customer
experience.
● Track common AI errors and maintain basic documentation of improvements and
training requirements.
● Support the E-commerce team with other day-to-day tasks and projects as required.

Requirements

Who We are Looking For

● A student or recent graduate interested in E-commerce, Digital Marketing, CRM, or
AI.
● Comfortable analyzing customer conversations and understanding customer intent.
● Curious about how AI communicates with humans and interested in improving AI
responses.
● Basic understanding of digital marketing and social media is a plus.
● Good research and analytical skills.
● Comfortable working with Google Sheets/Excel and preparing basic reports.
● Willingness to learn new tools and technologies.Department: E-commerce

Duration: 2 Months
Stipend: ₹10,000 - 15,000
Location: Kozhikode

Key Skills
E-commerceDigital MarketingCRMAI Assistant TrainingCustomer ExperienceData AnalysisGoogle SheetsExcelReportingCompetitor ResearchContent ReviewBrand GuidelinesSocial Media
Categories
MarketingCustomer Service & SupportRetailTechnologyData & Analytics