INTERNSHIP DETAILS

Helpdesk Support (Tamheer)

CompanyNaseej
LocationRiyadh
Work ModeOn Site
PostedSeptember 10, 2026
Internship Information
Core Responsibilities
The trainee will provide first-line application support by managing, documenting, and resolving user tickets. They are responsible for escalating complex issues and ensuring all support activities align with established SLA requirements.
Internship Type
intern
Company Size
43
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Naseej is the first fully-integrated real estate and infrastructure development company in the MENA region. Forward-looking, socially responsible and Sharia-principled, Naseej was established by prominent private and public sector investors to act as a pioneering catalyst for addressing the region’s affordable housing development needs. Capitalised at US$ 286 million, the shareholders of Naseej are Ithmaar Bank, Ithmaar Development Company, BBK, Gulf Finance House, Khaleeji Commercial Bank, Faisal Islamic Bank of Egypt, Palm Capital, Social Insurance Organisation of the Kingdom of Bahrain, and Eskan Bank. By tapping the combined resources and capabilities of its shareholders, Naseej is able to maximise synergies and economies of scale to deliver the most effective and efficient services and solutions to its clients. A unique end-to-end integrated solutions provider, Naseej encompasses the entire value chain of real estate and infrastructure development – from concept to completion. The company’s core activities comprise design and master planning; development and construction; building materials; mortgage financing; and facilities management.
About the Role
Company Description:

Naseej is a leading technology company committed to harnessing the power of digital transformation in learning & knowledge management by enabling our customers to provide rich experiences for their users and adapt to a dynamic technology landscape while reducing their technical burden enabling them to focus on achieving their strategic objectives. And for almost 36 years, Naseej with its branches all over the MENA region had made many contributions to be one of the market leaders in the fields of E-Learning, Edu-Tech & Digital transformation. Naseej website: https://www.naseej.com/

Job Summary:

The Helpdesk Support Trainee will provide first-line application support to Naseej customers and internal users, ensuring support requests are accurately handled, documented, and escalated when required.

Key Responsibilities:

  • Receive, classify, and manage application-support tickets accurately.

  • Resolve common and documented user issues independently.

  • Document ticket activities and resolutions according to Helpdesk standards.

  • Escalate unresolved cases with complete and accurate technical information.

  • Communicate professionally with customers and internal support teams.

  • Follow approved SLA requirements and ticket lifecycle procedures.

  • Develop a good understanding of the primary functions of supported Naseej products.

Requirements:

  • Diploma in Information Technology, Computer Science, Information Systems, Software Engineering, or a related field.

  • Good Arabic and English communication skills.

  • Strong problem-solving and customer service skills.

  • Ability to work effectively within SLA and Helpdesk support procedures.

  • Saudi National and eligible for Tamheer program.

Key Skills
Application supportTicket managementProblem-solvingCustomer serviceTechnical documentationCommunication skillsSLA managementIT support
Categories
Customer Service & SupportTechnologySoftwareEducation