Global Support Intern - Ansible (Waterford office, Ireland)

The Red Hat Ansible Global Support team is looking for an Intern interested in Ansible to join us in Waterford. In this role, you will first go through initial Ansible onboarding and learning materials and engage with senior team members for mentoring. Then you’ll be able to engage with the customers via ticketing system, remote session, chat and/or phone to provide resolution of customer cases. You’ll proactively collect data, customer impact, and information necessary for a solution.  This long-term internship will give you the opportunity to apply professional experience to take ownership of assigned activities, resolve problems and support team initiatives. 

At Red Hat, you’ll work in an environment that welcomes diverse perspectives, values great ideas, and empowers individuals to contribute meaningfully. Freedom and courage are two of our core values — which means you’ll have the space to take risks, explore the unknown, and grow your strengths. But being a Red Hatter is not just about bravery; it’s also about commitment and follow-through.

Red Hat’s Intern Program is a collaborative effort between the Emerging Talent team and our intern managers. The program is designed to offer a meaningful and well-rounded experience — combining professional development, networking opportunities, social engagement, and impactful work. This is a paid, full-time internship, with flexible working hours. The expected start date is January 2027.

What you will do:

• Learn about AAP Terminologies, Installations, Upgrades, Backup & Restore

• Learn about Automation Hub, Insight, case workflow

• Address and resolve customer issues regarding Red Hat Ansible Tower via the ticketing system

• Investigate and troubleshoot technical issues and provide solutions to problems to customers

• Create and carry out testing strategies to reproduce a wide variety of customer environments regarding issues and bugs found with Red Hat Ansible Tower and Red Hat Ansible Engine

• Work with customers to migrate, upgrade, and maintain Red Hat Ansible Tower

• Regularly collaborate with in-house support engineers and developers to produce creative solutions and improve customer satisfaction

What you will bring:

• You must be enrolled in an accredited university program in the Republic of Ireland during the full duration of the internship and must be able to join us full-time from January to August 2027

• Working knowledge of written and spoken English

• A passion for problem solving, investigation and learning new things

• Ability to work in a fast-paced environment, reliability, creativity, adaptability, time management

The following are considered a plus: 

• Prior participation in open source software projects

• Basic knowledge of Ansible. 

Due to the limited number of internship opportunities and the high volume of applications, we may not be able to speak with every candidate. To maximize your chances of moving forward in the process, please ensure your CV clearly outlines your education, relevant projects (link to your git.hub account), and extracurricular activities.

Please apply for a maximum of three internship roles that best match your interests and skills.

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

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