INTERNSHIP DETAILS

Intern - (HLISB) Operations

CompanyHLB
LocationKuala Lumpur
Work ModeOn Site
PostedSeptember 14, 2026
Internship Information
Core Responsibilities
The intern will perform User Acceptance Testing for system enhancements and create essential documentation like SOPs. They will also assist in monitoring project timelines and deploy AI-driven process improvements to optimize operational workflows.
Internship Type
full time
Company Size
7300
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Hong Leong Bank Berhad is one of the leading financial services organisations in Malaysia. With a heritage of more than 100 years, it provides comprehensive financial services covering consumer banking, business banking and trade finance, treasury, branch and transaction banking, wealth management, private banking and Islamic financial services. Its merger with EON Bank Group in 2011 has further embedded its position as a core banking franchise with an expanded distribution network of more than 300 branches across the country. With a proven track record in value creation and a highly recognised brand, Hong Leong Bank has also been extending its footprint in the region, with branches in Singapore and Hong Kong and wholly owned subsidiaries in Vietnam and Cambodia. In China, the Bank has a 20% shareholding in Bank of Chengdu Co., Ltd., Sichuan and a consumer finance joint venture. Hong Leong Bank is a subsidiary of Hong Leong Financial Group Berhad, the financial services arm of the Hong Leong Group. Apart from banking, Hong Leong Financial Group is involved in the provision of insurance and takaful, as well as investment banking, unit trust, fund management and stock broking services.
About the Role

Define your future at Hong Leong Bank

Define your future at Hong Leong Bank

The program serves to provide vital experience for students to combine theoretical knowledge with practical work experience, enabling them to develop skills that will provide them with an invaluable head start in their career.

Key Responsibilities:

  • Perform User Acceptance Testing (UAT): You'll conduct UAT for system enhancements, production fixes, and new product development to ensure they meet business requirements and are ready for deployment.

  • Create Presentations and Documentation: You will prepare and deliver presentations for project updates and management meetings. You'll also be responsible for creating and maintaining essential documentation, such as Standard Operating Procedures (SOPs) and system guides, to support team knowledge and operational efficiency.

  • Track Project Progress: A key part of the role is assisting team members in monitoring project deadlines and timelines. This includes engaging with and following up with relevant stakeholders to get status updates on their tasks and projects, ensuring the team stays on track.

  • AI Initiative: A proactive Operations & AI Automation Intern to analyze business and operations workflows and deploy AI-driven process improvements. In this role, you will leverage AI tools like Google’s Gemini ecosystem—including NotebookLM, custom Gemini Gems, and Workspace Studio—to eliminate operational bottlenecks, automate documentation creation, and scale team efficiency across the organization

  • Other Assigned Tasks: You will also execute various assignments or tasks as directed by the Head of Department.

Eligibility

  • Malaysian citizen;

  • Undergraduate/ graduate in any field of study from a local or international university;

  • Possess CGPA / GPA score of 3.0 and above, or equivalent;

  • Able to commit to entire duration of program (minimum of 12 weeks);

  • Able to demonstrate leadership qualities and ability to overcome challenges through degree or extra-curricular activities;

  • Displays enthusiasm when given tasks, able to communicate with people at various seniority levels and work cohesively in a project or team environment;

  • Possess the passion and motivation to push for growth and success in the banking and financial industry.

Remuneration

  • A basic monthly allowance 

Note: Please indicate the internship period in your resume.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.

Key Skills
User Acceptance TestingDocumentationProject ManagementAI AutomationWorkflow AnalysisGoogle GeminiNotebookLMData AnalysisCommunicationTeamworkStandard Operating ProceduresProcess ImprovementBanking Operations
Categories
Finance & AccountingTechnologyData & AnalyticsSoftwareAdministrative
Benefits
Basic monthly allowance