INTERNSHIP DETAILS

Aftermarket Operations Intern

CompanyButler Machinery Company
LocationFargo
Work ModeOn Site
PostedSeptember 15, 2026
Internship Information
Core Responsibilities
The intern will support the service department with scheduling, customer communication, and administrative tasks related to work orders. They will also collaborate with teams on process improvement projects to enhance operational efficiency and customer satisfaction.
Internship Type
full time
Company Size
488
Visa Sponsorship
No
Language
English
Working Hours
25 hours
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About The Company
Since 1955, Butler Machinery Company has been committed to offering the best in construction and agriculture equipment solutions and dealer support. We strive to keep our customers running with help from our 20 locations in North Dakota, South Dakota, Nebraska and Montana. We promise to provide the best in sales, rental, parts and service, from your initial purchase and years to follow. Our goal is to give you the peace of mind that comes from knowing that you have a dealer who is going to help you increase profitability by creating the best solution for your problem. With our rapid parts availability, the industry’s largest fleet of field service trucks, and our highly skilled service technicians, we know we have what it takes to keep you up and running. Providing the best in customer support has always been a top priority, and is what sets us apart from the competition. Our mission is to build long-term relationships, founded on trust, creating mutual growth and success. At Butler, we believe our team is our greatest asset. We believe in working together and treating each other with dignity and respect. We are customer driven. We strive to exceed our customers’ expectations, but never at the cost of our values. We believe that integrity is paramount. Our word is the cornerstone of our business and we will earn the trust of those we serve. We believe in accountability. We understand the impact of our decisions and accept responsibility for our words and our actions. We believe in excellence through innovation, life-long learning and professional development. We believe in uncompromised safety. We are collectively responsible for the safety of one another in all workplace situations.
About the Role

The Service Operations Intern will gain hands-on experience supporting the day-to-day operations of Butler Machinery's service organization. This role provides exposure to customer service, service administration, process improvement initiatives, and cross-functional collaboration with service and sales teams. The intern will develop valuable business and operational skills while contributing to projects that support efficient, customer-focused operations.

This role requires 15–25 hours per week during the school year with full-time availability during breaks.
 
Work Location: Candidates must be located at, and work from, our corporate office in Fargo, ND. Position is not eligible to be remote.

Responsibilities:  

  • Assists the service department with scheduling, customer communication, and work order review and closing activities.
  • Support daily service operations by helping maintain accurate records, documentation, and administrative processes.
  • Collaborate with service and sales teams to enhance customer relationships and ensure a positive customer experience.
  • Participate in projects focused on improving service processes, operational efficiency, and customer satisfaction.
  • Provide administrative and project support for department initiatives and special projects.
  • Works within and promotes vision, mission, and values of BMC.
  • Performs other duties as assigned.

Qualifications:

  • Individual who is working towards a degree in a business related or other related major in college preferred.
  • Computer skills essential with experience in Power-Point and Excel required.
  • Strong communication and interpersonal skills.
  • Attention to detail and a high level of organization.

EOE/Vet/Disability
#LI-Onsite

Key Skills
Customer ServiceService AdministrationProcess ImprovementCross-functional CollaborationSchedulingCustomer CommunicationWork Order ReviewDocumentationAdministrative SupportProject SupportMicrosoft PowerPointMicrosoft ExcelCommunication SkillsInterpersonal SkillsAttention To DetailOrganization
Categories
Customer Service & SupportAdministrativeManagement & LeadershipSales