INTERNSHIP DETAILS

Customer Experience Officer (Korean Speaking, 6-Month Contract)

CompanyCASETiFY
LocationKwun Tong
Work ModeOn Site
PostedSeptember 17, 2026
Internship Information
Core Responsibilities
Manage and resolve customer inquiries across social media and email platforms while coordinating with internal teams to ensure service delivery. Monitor customer feedback for trends and support the supervisor with reporting and process improvement tasks.
Internship Type
full time
Company Size
578
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
CASETiFY is a renowned global lifestyle brand that specializes in providing customizable tech accessories. As industry leaders, we are dedicated to trend forecasting and ensuring the protection of what matters most to our customers. Our community platform is designed to foster creativity and self-expression, making us the go-to brand for personalized tech accessories. Headquartered in Hong Kong, CASETiFY has a strong international presence with offices in Los Angeles, Seoul, Shanghai, Taipei, and Tokyo, and more. Our team is comprised of individuals from over 27 different nationalities, reflecting our commitment to diversity and culture. At CASETiFY, we believe in supporting causes that matter to us and our global community. We are proud advocates of diversity and inclusivity and strive to create an equal opportunity environment. As such, we encourage applicants from all backgrounds to apply for positions within our organization. Our commitment to excellence is evident in every product we offer. From phone cases to watch bands, we use only the highest quality materials to ensure durability and functionality. Our products are not only stylish but also protective, providing customers with peace of mind and a sense of personalization. CASETiFY is more than just a brand; it is a lifestyle. Join us in our mission to protect what matters most while expressing your unique style.
About the Role

Purpose of Position

  • CASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories. We're industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression.

 

Job Description

  • Handle and resolve customer enquiries via social media and email, with timely follow-up and case escalation when needed.
  • Coordinate with internal teams (Marketing, Operations, etc.) to address customer needs and ensure smooth service delivery.
  • Monitor daily customer feedback on social platforms (Facebook, Instagram, Twitter) and highlight key issues or trends.
  • Support supervisor on ad hoc tasks and projects, including simple reporting and process or service improvement work.

 

Requirement

  • Tertiary education with at least 1 year of customer service experience.
  • TOPIK Level 6, plus strong written and spoken English and Chinese skills.
  • Patient, customer-focused, able to work independently with strong attention to detail and good organization/multi-tasking.
  • Creative, with a good grasp of the Internet, online culture, and consumer behaviour.
  • Familiar with major social media platforms (Facebook, Twitter, Discord, Instagram, TikTok); experience is an advantage but not required.
  • Proficient in Google Docs/Sheets/Slides and Chinese word processing is highly preferred.
  • Candidates with backgrounds in e-commerce, media agencies, hospitality, or logistics are welcome.
Key Skills
Customer serviceKorean languageEnglish languageChinese languageSocial media managementTrend forecastingCommunicationAttention to detailOrganizationMulti-taskingGoogle DocsGoogle SheetsGoogle SlidesE-commerceData reporting
Categories
Customer Service & SupportMarketingCreative & MediaAdministrative