SAP & ServiceNow AI Automation Intern

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

The SAP & ServiceNow AI Automation Intern position is a project-based internship where the intern will “own” specific deliverables. The project is aimed at transforming our IT support operations by integrating cutting-edge artificial intelligence and chatbot features into the SAP support process. Operating at the intersection of SAP, ServiceNow, Compucom, and Veolia.chat you will analyze helpdesk data, optimize conversational chatbot workflows, and build high-impact self-service options and put structure to the process for continuous improvement. Your primary mission is to leverage AI tools to deflect repetitive or how-to tickets, empowering users and improving overall support efficiency.

What your day might look like:

• Explore the Ecosystem: Under the guidance of experienced mentors, you'll explore Veolia WaterTech’s ServiceNow and VeoliaChat environments, identifying exciting ways to improve our digital workspace.
• Learn SAP Foundations: Receive structured SAP training to understand the core business processes that power a global company.
• Directly Impact Efficiency: Take ownership of analyzing support trends.You'll identify recurring pain points and design solutions that save time for thousands of employees.
• Collaborate with Experts: You won't be on your own—you'll be mentored by SAP functional experts and contractors as you curate knowledge articles for our AI tools.
• Own Your Project: Design and execute a structured project plan to launch and automate self-service support, seeing your work move from concept to real-world application.

Key Responsibilities:

In this role, your responsibilities will include (but are not limited to)

• Chatbot Configuration: Design, test, and deploy conversational workflows within ServiceNow or Compucom portal to help resolve routine SAP inquiries automatically.
• Ticket Data Analysis: Review historical ServiceNow logs to uncover frequent SAP technical issues, user bottlenecks, and root causes. Suggest knowledge articles to be created across all modules and facilitate editing / review by SAP team members.
• AI Tool Integration: Assist in linking SAP data streams with ServiceNow/Compucome AI capabilities to automate ticket categorization, routing, and smart response drafting.
• Self-Service Knowledge Building: Author where possible clear, structured, and user-friendly knowledge articles within ServiceNow to fuel chatbot responses.
• Metrics Tracking & Reporting: Audit existing ServiceNow dashboards and recommend  enhancements to track ticket deflection rates, chatbot accuracy, and user satisfaction trends.

Skills You Will Develop & What We Look For:

• Education: Currently pursuing a degree in Information Systems, Computer Science, Data Analytics, or a related technology field.
• AI & Technical Aptitude: Strong interest or hands-on experience with AI tools, prompt engineering, machine learning basics, or data analysis.
• Communication Skills: Excellent analytical problem-solving skills with the ability to translate complex technical steps into simple user guides.
• Soft Skills: Highly organized, self-motivated, and comfortable working both independently and in collaborative team settings.
• We provide structured onboarding and training to help you succeed. You don't need to be an expert in everything yet—we just look for candidates who are curious and eager to learn!

Skill you should expect to develop:

• ServiceNow & ITIL Mastery: We will train you on the ServiceNow platform and ITIL ticket lifecycles, turning your interest into professional expertise.
• Enterprise SAP Exposure: You will develop a fundamental understanding of the enterprise SAP application and the business processes it supports.

Commitment: 3 month long internship from May-August 2027

Why Veolia?

Join a company that values Responsibility, Solidarity, Innovation, Customer Focus, and Respect. You'll have opportunities for comprehensive technical and commercial training, career advancement, and the chance to make a meaningful impact on sustainability and environmental protection.

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build
stronger communities. We’re an organization that champions diversity and are proud to be
an equal opportunity workplace. We offer challenging and meaningful careers, with
competitive benefits and flexible work arrangements.

Compensation: $20 - $24 USD

****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not
sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity****

Veolia does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and
candidate profiles will be deemed the property of the company and no fee will be due.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.