INTERNSHIP DETAILS

Contact Center Agent - PRN

CompanyNorman Regional Health System
LocationNorman
Work ModeOn Site
PostedSeptember 9, 2026
Internship Information
Core Responsibilities
The agent is responsible for managing patient check-in and check-out processes, including insurance verification and payment collection. They also support clinic flow and ensure accurate documentation and follow-through on assigned tasks.
Internship Type
intern
Company Size
1860
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Norman Regional Health System is a multi-campus system that serves healthcare needs throughout south central Oklahoma. Our acute-care facility on the Porter Avenue Campus is licensed for 219 beds and offers a full range of services. Norman Regional Moore, is a state-of-the-art $32 million dollar healthcare facility in Moore, Oklahoma. Norman Regional Moore houses physician offices, an emergency center that is open 24 hours a day, seven days a week and a community meeting space. The HealthPlex campus at Interstate 35 and Tecumseh Road, licensed for 168 beds, features Cardiovascular Services, Spine and Orthopedic Surgery, and Women’s and Children’s Services. Norman Regional Health System also provides outpatient diagnostic centers, medical transport services, physician services, centers of excellence, durable medical equipment supplies, a primary care network, community wellness service and employer health services. We have grown to employ more than 2,700 people and have 356 physicians credentialed on the Medical Staff.
About the Role

Job Summary

  • Obtains all patient and insurance information and responsible for check in/out patients.
  • Performs insurance verification and patient payment collection.
  • Supports effective and efficient patient care and clinic flow.
  • Manages documents appropriately.
  • Possesses critical thinking skills and provides feedback for continuous improvement.
  • Successfully receives direction and ensures timely and accurate follow-through of assignments.

Qualifications

Education

  • High school diploma or equivalent is required.
  • Computer knowledge required.
  • Prefer additional education in medical terminology, electronic medical record training, or business classes. 

Experience

  • One year clerical experience and six months health-care experience are required preferably in a similar role.  
  • Prefer medical office, insurance, referral and prior authorization, hospital or computer experience.
  • Keyboard skills accurate 40 wpm. 
  • Expertise in customer relations, telephone skills and computer applications is required. 

(Above requirements can be met by equivalent combination of education and experience).

 

Compensation

  • $14.86-$24.27/hr depending on previous work experience.

Work Shift

Day
Position Type

PRN
Key Skills
Patient registrationInsurance verificationPayment collectionMedical terminologyElectronic medical recordsClerical experienceCustomer relationsTelephone skillsKeyboardingCritical thinkingData entryPrior authorizationReferral managementDocument management
Categories
HealthcareCustomer Service & SupportAdministrative