INTERNSHIP DETAILS

Support Engineer Intern

CompanySingtel Group
LocationSingapore
Work ModeOn Site
PostedSeptember 21, 2026
Internship Information
Core Responsibilities
The role involves providing desktop support, performing platform installations, and managing daily facility operations. You will be responsible for troubleshooting incidents, maintaining system configurations, and documenting service requests.
Internship Type
full time
Company Size
8384
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Singtel Group is Asia's leading communications technology group, providing a portfolio of services from next-generation communication, digital services and digital infrastructure including regional data centre arm Nxera and regional IT services arm NCS. The Group has presence in Asia, Australia and Africa and reaches over 820 million mobile customers in 20 countries. Singtel is dedicated to continuous innovation, harnessing next-generation technologies to create new and exciting customer experiences as we shape a more sustainable, digital future.
About the Role

 

Make an Impact by:

  • Responsible for the installation and daily operations support for facility management of client 
    platforms to meet agreed business needs & service levels.
  • Perform troubleshooting for client platform related problems
  • Respond promptly to incident, investigate & provide temporary &/or permanent resolution of 
    incidents escalated.
  • Provide timely status updates to relevant parties.
  • Perform service request related to client platforms.
  • Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties
  • Involve in client platform implementation/upgrade project.
  • Perform Desktop Support services to users  
  • This includes receiving, prioritizing, documenting and actively resolving end user help 
    requests and escalating incidents when necessary to maintain customer satisfaction and SLA 
    expectations.  
  • Perform imaging/re-imaging  
  • Perform asset inventories  
  • Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)  
  • Updates Incident records  
  • Creates and updates work instructions (where necessary)  
  • Document standards and procedures (where necessary) 

 

Skills for Success:

  • Nitec/Higher Nitec/Diploma in an IT-related discipline
  • Desktop troubleshooting skills
  • Good communication and interpersonal skills
  • Enterprise desktop support experience in Microsoft Windows Operating Systems, Microsoft Office Suite, Cloning Tools, MAC Operating Systems will be an advantage and Antivirus/Malware software
  • Familiar with the use of iOS and Android devices.
  • A good team player with good communication skills

 

 

 

Key Skills
Desktop troubleshootingCommunication skillsInterpersonal skillsMicrosoft WindowsMicrosoft Office SuiteCloning toolsMAC Operating SystemsAntivirus softwareMalware softwareiOSAndroidFacility managementIncident resolutionAsset inventoryTechnical escalation
Categories
TechnologyCustomer Service & SupportEngineering