Retail Intern_Jan 2027 Intake

Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India).

We are a diverse team across Southeast Asia, India, Taiwan, and Hong Kong, united by our goal to create a sustainable and circular future. Through tech-driven platforms and innovation, we empower users to buy and sell pre-loved items with confidence. We leverage cutting-edge technology, including advancements in AI to enhance user experience, safety, and convenience both online and offline. Join us in shaping the future of recommerce, where sustainability and technology come together to create real-world impact.

Job Description

About the Role
As a Retail Intern, you will gain hands-on experience in day-to-day retail operations and customer service. You will develop key skills in communication, sales support, and store management, contributing to enhancing the overall customer experience and operational efficiency.

Key Responsibilities:

• Apply communication skills to perform various workplace tasks and ensure effective interaction with customers and colleagues.
• Produce business documents and reports using software such as Microsoft Office and/or Google Workspace.
• Manage customer needs and expectations, providing exceptional service and addressing inquiries or issues.
• Provide detailed information on products and services to customers, ensuring their needs are met.
• Handle service breakdowns and perform recovery actions to maintain customer satisfaction.
• Coordinate and check merchandise to ensure stock levels, presentation, and quality.
• Support and assist in organizing store and sales promotion activities.
• Collate performance data on store and sales promotion initiatives for analysis and reporting.
• Manage and process cash and non-cash payments accurately and efficiently.
• Gather feedback from customers and sales staff to improve service quality and store operations.
• Maintain appropriate inventory levels, ensuring stock availability and organization.
• Update and maintain the store’s database, ensuring accurate records for inventory, customer details, and promotions.

Requirements:

• Current student or recent graduate in Retail, Business, Marketing, or related field.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office and/or Google Workspace.
• Ability to handle customer service tasks and resolve issues effectively.
• Strong attention to detail and ability to manage time efficiently.
• Enthusiasm for learning about retail operations and store management.
• Be available for assignment and willing to travel to any of the Company's retail locations, including Tampines 1, Westgate, Causeway Point, Eastpoint Mall, Chinatown Point, and Waterway Point.

What We Offer:

• Hands-on experience in a fast-paced retail environment.
• Opportunities to develop customer service, sales, and operational skills.
• Mentorship from experienced professionals.
• Potential career progression opportunities upon successful internship completion.

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