Desktop Support Internship

Location:

Required Skills

·Enrolled in Computer Science and/or business course work, Or already holding a degree in computer

science and/or business or, or the work experience equivalent.

· Work within a customer oriented, positive team environment. Great face forward customer service ability.

· Demonstrate strong interpersonal, verbal, and written communication skills for communications with

technical and non-technical staff.

Desired Skills

· Technical support experience in a computer support environment

· Configure, troubleshoot and repair hardware

· Configure network connectivity, including mobile computing

· Demonstrate functional knowledge of information security and best practices

· Possess excellent customer service skills

· Thinks out of the box

· Accepts personal responsibility and is a team player

Essential Job Functions

· Engage in the support of Key’s computer platforms at corporate, campus and data center locations

· Provide support on single projects and initiatives within scope, budget and timeline

· Track corporate IT assets throughout computer lifecycle

· Install, support, and maintain desktop applications

· Provision applications using Microsoft System Center Configuration Manager (SCCM)

· Support desktop and mobile operating systems

· Provide high level of customer service to Key's internal client base

· Effectively communicate with the end user

· Setup, maintain and troubleshoot Microsoft Windows and Apple MAC OS computers

· Complete work on assigned tickets within SLA

· Use industry standard concepts, practices, and procedures

· Rely on documented and established guidelines to perform the functions of the job

· Communicate using excellent grammar and listening skills

· Work closely with team and produce clear documentation

· Learn new things and adapt to new procedures

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.