INTERNSHIP DETAILS

Require a Collections Officer Intern in Lusaka , Zambia

CompanyTestHiring
LocationLusaka
Work ModeOn Site
PostedSeptember 26, 2026
Internship Information
Core Responsibilities
The Collections Officer Intern will contact debtors to recover overdue accounts and negotiate payment arrangements. They are also responsible for maintaining accurate records in the ERP system and meeting monthly collection targets.
Internship Type
full time
Company Size
4
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Hire Smarter. Hire Faster. TestHiring is an AI-powered hiring platform that helps recruiters and employers identify top talent through skills-based assessments and intelligent candidate screening. Instead of relying only on resumes, TestHiring enables organizations to evaluate real skills, reduce hiring bias, and make faster, data-driven hiring decisions. Our platform streamlines the recruitment process—from screening and assessment to shortlisting—helping hiring teams save time while improving the quality of hire. Why TestHiring? ✔ AI-powered skills assessments ✔ Candidate screening and evaluation ✔ Skills-first recruitment ✔ Faster hiring and reduced time-to-hire ✔ Data-driven hiring decisions ✔ Improved quality of hire ✔ Scalable hiring for growing teams Whether you're hiring developers, sales professionals, customer support, or business teams, TestHiring provides customizable assessments and actionable insights to help you recruit the right candidates with confidence. Join forward-thinking organizations that are transforming recruitment with AI and skills-based hiring. Connect with TestHiring and build your next high-performing team.
About the Role

 Follow company standards and ensure high quality and productivity of job performance.

• Maintain good customer service.

• Follow internal rules/policies/guidelines.

• Contact debtors by telephone and email regarding the collection / recovery of overdue amounts on accounts. Updating client’s feedback on ERP system.

• Attend to walk-in clients for queries/payment arrangements.

• Follow up on promise to pay and payment commitment cases to ensure a positive resolution of actual payment.

• Negotiate, set up and monitor payment arrangements in accordance with delegations and procedures by form of payment in full, settlements and / or payment arrangements.

• Meet monthly collection targets as assigned by management.

• Keep track and ensure all incoming payments are assigned/flagged.

• Ensure all loans above 90 days delay are terminated.

• Refer matters to legal for legal recovery action where necessary.

• Provide ad-hoc activities when required.

• Tracking and communicating error deductions with partners and handling all related issues as per line manager requests.

• Generate ideas and suggestions for collections strategies improvements.

• Being up to date with newest procedures and all job-related updates.

• Being able to multitask and work in a fact pace environment.



Requirements

• minimum Diploma In any business course a degree will be added advantage.

• 0 Years relevant field experience – Computer literacy in Microsoft office (Word, Excel, Outlook)

• Meet daily /weekly /monthly targets

• Make outbound calls in accordance with predetermined schedules

• Ability to analyze and interpret account and all client documents

• Ability to multitask and work in fast-paced environment

• Approachable personality with problem solving skills

• Accuracy in data capturing

• Target driven

• Persistence

• Team Player

• Good Communications Skills

• Attention to Detail

• Problem solver

• Good negotiation skills



Key Skills
Customer serviceDebt collectionNegotiationData entryMicrosoft OfficeCommunication skillsProblem solvingMultitaskingAttention to detailTime managementAnalytical skillsTeamworkPersistenceTarget driven
Categories
Finance & AccountingCustomer Service & SupportAdministrativeManagement & Leadership