ETIC, Skills & Learning Operations- Graduate Program

Program Duration: 1 year (Paid)

Key Responsibilities: 

• Learner Onboarding & Orientation: Support the onboarding process for new cohorts, ensuring learners understand their learning paths, platforms, schedules, and expectations.

• Engagement & Retention: Monitor learner engagement, identify early signs of disengagement or risk, and proactively reach out to provide support, encouragement, or escalation.

• Program Administration: Handle day-to-day operations for the Skills & Learning initiatives, ensuring timelines, engagement and deliverables are met.

• Logistics Coordination: organize sessions schedule, trainings and logistics arrangements. 

• Communications Management: learners & vendors communications, reminders and follow-ups to ensure engagement and attendance. 

• Tracking & Reporting: Maintain accurate participant lists, attendance logs, and feedback records; prepare regular status updates for program leads. 

• Vendor & Partner Support: Coordinate with training providers, external facilitators, and academic partners to manage logistics and program requirements. 

• Record keeping: Ensure all program documentation is complete and stored in the right systems. 

• Personalized Learner Support: Act as the first line of support for learner queries related to schedules, access, content, technical issues, or general guidance.

Qualifications: 

• 0-1 years of work experience

• Proficiency in Microsoft Office Suite (Excel, Outlook, Powerpoint, Word) 

• Ability to manage multiple tasks with attention to detail. 

• Excellent written and verbal communication in English

• Strong organizational and time management Skills. 

What you'll gain: 

• Hands-on experience in running large-scale learning and upskilling programs. 

• Exposure to the operational side of skills transformation at ETIC. 

• Networking opportunities 

• Potential career progression within PwC ETIC upon program completion