INTERNSHIP DETAILS

Intern, Cybersecurity

CompanyABACUS
LocationUnited States
Work ModeOn Site
PostedSeptember 28, 2026
Internship Information
Core Responsibilities
The intern will serve as the primary point of contact for customer accounts, addressing inquiries and escalating complex technical issues to the appropriate teams. They will also assist in reviewing cybersecurity risk assessment reports and contribute to the improvement of customer service procedures.
Internship Type
full time
Company Size
30
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Abacus IT is a trusted IT Managed Services Provider (MSP) specializing in secure, scalable technology solutions for highly regulated industries like banking, legal, and healthcare. With over 20 years of experience, we bring deep expertise in cybersecurity, compliance, cloud infrastructure, and IT strategy to organizations that require more than just basic tech support. Our team delivers white-glove service and strategic guidance to help businesses modernize their environments, protect critical data, and meet complex regulatory requirements such as SOC 2, HIPAA, and FFIEC. We believe in being more than a vendor — we’re your IT partner, delivering peace of mind through reliable systems, 24/7 security monitoring, and proactive support. Let Abacus IT help you streamline operations, reduce risk, and unlock your organization’s full potential through better technology.
About the Role

Job Summary:

We are looking for a dedicated and enthusiastic Customer Service Associate to join our Cybersecurity Services Delivery Team. The ideal candidate will have excellent communication skills, technical aptitude, and a passion for delivering exceptional customer service. This position offers an opportunity to work in a dynamic and supportive environment, with opportunities for professional growth and development.

Responsibilities:

  • Serve as the primary point of contact for assigned customer accounts This includes addressing inquiries, scheduling meetings and proactive communication in a timely and professional manner.
  • Escalate complex technical customer questions to appropriate teams, ensuring thorough follow-up and communication with the customer.
  • Maintain detailed and accurate records of customer interactions & issues
  • Assist with reviewing Penetration Testing and Cybersecurity Risk Assessment Reports prior to customer delivery
  • Collaborate with internal teams including Client Technology Management, Centralized Hosting Management
  • Participate in continuous training and development to stay current with industry trends, technologies, and best practices.
  • Ensure high levels of customer satisfaction by delivering quality support, solutions, and value in every interaction.
  • Handle customer concerns with empathy and professionalism, aiming to resolve issues to the customer’s satisfaction.
  • Contribute to the development and improvement of customer service procedures, policies, and standards
  • Assist with reviewing Penetration Testing and Cybersecurity Risk Assessment Reports prior to customer deliver

Skills:

  • Proven experience in a customer service role, preferably within an IT or cybersecurity environment.
  • Strong understanding of cybersecurity fundamentals: principles & best practices
  • Excellent verbal and written communication skills with the ability to explain complex security concepts to non-technical users.
  • Exceptional problem-solving skills with a proactive approach to identifying and mitigating possible customer concerns
  • Ability to manage time and assigned tasks independently while also collaborating as part of a team in a fast-paced environment.
  • Proficiency with Microsoft 365 Suite(Ex. Word, Excel, Powerpoint)
  • Ability to multitask and manage multi-channel communication with customers and internal teams.
  • Critical and creative thinking to strategize how to add value to customer engagements and improve processes
  • Exceptional spelling and grammar skills for writing and proofreading documents.
  • Ability to remain flexible as processes continuously improve.

Qualifications:

  • 1-3 years of Customer Service Experience required (within IT or Cybersecurity-related field preferred)
  • CompTIA Security+ or other related IT or Cybersecurity Certifications are a plus
  • Must be available to work 8am-5pm EST Monday-Friday
  • Ability to commute to office on a hybrid basis

 

Key Skills
Customer serviceCybersecurity fundamentalsCommunication skillsProblem-solvingTime managementMicrosoft 365MultitaskingCritical thinkingProofreadingTechnical aptitudeRisk assessmentPenetration testing
Categories
TechnologyCustomer Service & SupportSecurity & Safety