INTERNSHIP DETAILS

Customer Service Intern

CompanyWatlow Recruitment Team
LocationMexico
Work ModeOn Site
PostedSeptember 29, 2026
Internship Information
Core Responsibilities
Support the Customer Service team in improving and automating repetitive activities to increase process efficiency. Provide operational support, including responding to customer requirements and inquiries.
Internship Type
full time
Company Size
2885
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Watlow is a global industrial technology company that uses its world-class engineering expertise, advanced thermal systems and manufacturing excellence to provide a wide array of temperature control, power control, heater technologies and temperature sensing platforms. Watlow brings its experience to a broad cross section of industries, including semiconductor processing, environmental chambers, energy processes, diesel emissions, medical and foodservice equipment. Since 1922, Watlow has grown in product capability, market experience and global reach. The company holds more than 1,100 patents and employs more than 4,200 team members working in 11 manufacturing facilities and nine technology and development centers in the United States, Mexico, Europe and Asia. Watlow covers 95 countries through sales and distribution offices around the world.
About the Role

Why work at Watlow?

Would you like to work in the fascinating world of industrial technology? Watlow is a global leader in technology and manufacturing. For over 100 years, we have been dedicated to providing world-class engineering through innovative thermal products and systems that drive our customers' success and improve people's lives around the world.
 
Our corporate values guide us at all times: Always do the right thing, Learn and improve continuously, Respect everyone, and Lead with service and humility.
 
At Watlow Mexico, we offer a positive work environment, cutting-edge technology, and excellent professional development opportunities at our three plants located in El Marqués, Querétaro.

Objetivo del rol:

Apoyar al equipo de Customer Service en la mejora y automatización de actividades repetitivas, buscando eficiencias en los procesos.

Dar soporte en algunas actividades operativas de Customer Service, incluyendo atención y respuesta a requerimientos de clientes.

Perfil / Requisitos

  • Estudiante de Ingeniería (Industrial, Mecatrónica, Sistemas, Manufactura o afín).
  • Inglés intermedio–avanzado, con capacidad para comunicarse con clientes y equipos globales.
  • Excel intermedio–avanzado: tablas dinámicas, fórmulas, análisis y manejo de datos.
  • Deseable conocimiento de Power BI, Power Automate, macros/VBA u otras herramientas de automatización.
  • Perfil proactivo, orientado a identificar problemas y proponer solucionesInterés en mejora continua y optimización de procesos.
  • Capacidad analítica y facilidad para trabajar con datos.
  • Buenas habilidades de comunicación e interacción con personas/clientes.
  • Interés y disposición para estar en piso, entender los procesos y trabajar con diferentes áreas.
  • Deseable experiencia académica o en proyectos donde haya simplificado, automatizado o hecho más eficiente algún proceso.
Key Skills
Customer serviceProcess improvementAutomationData analysisExcelPower BIPower AutomateMacrosVBACommunicationProblem solvingContinuous improvementIndustrial engineeringMechatronicsSystems engineeringManufacturing
Categories
Customer Service & SupportEngineeringManufacturingData & AnalyticsTechnology
Benefits
Professional development opportunitiesPositive work environment