INTERNSHIP DETAILS

Customer Service Representative

CompanyJobberman
LocationEnugu
Work ModeOn Site
PostedOctober 5, 2026
Internship Information
Core Responsibilities
The successful candidate will address customer inquiries and resolve routine complaints across various communication platforms. They will also maintain accurate interaction records and assist the team with necessary administrative duties.
Internship Type
full time
Company Size
1171
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Jobberman is Nigeria’s leading career development and recruitment solutions company, connecting qualified job seekers with verified employers. Jobbernan offers online career development support, training services, and personalised HR solutions for job seekers and employers. Employers have access to an extensive database of high-quality job seekers. They can quickly test and screen for suitable candidates or choose to have an experienced team of HR professionals help them find the right match. Job seekers get access to the country's largest volume of verified listings, customisable job alerts, and professional profile enhancement services to ensure they stand out in the job market. It was awarded the Certificate of Excellence at the Sabre Awards Africa 2021, Community Development Service Award by NYSC Director General 2022, Top 20 Tech Start-Up in Africa by Forbes 2012, Impact in Talent Development and Youth Productivity in Nigeria by Streetnomics 2022, and Top 10 Most Innovative company by Fast Company 2015.
About the Role

Summary

We are seeking an enthusiastic and approachable individual to join our team as a Customer Service Representative Intern or Entry-Level associate. This position is specifically designed for those launching their professional journey who are keen to acquire practical skills in client support, effective communication, and issue resolution. The successful candidate will play a vital role in enhancing customer satisfaction by addressing inquiries, handling routine matters, and ensuring a seamless experience across various platforms including telephone, email, live chat, and social media.

Responsibilities

  • Address customer questions promptly and with a professional demeanor.
  • Provide accurate information regarding products and services to assist clients.
  • Manage and resolve standard customer complaints, escalating more complex cases as needed.
  • Keep precise records of customer interactions and maintain up-to-date files.
  • Adhere strictly to organizational communication protocols and standard operating procedures.
  • Assist the broader customer service team with necessary administrative duties.
  • Cultivate strong, positive connections with clients to boost overall satisfaction rates.


Requirements

  • Possession of a minimum of SSCE, OND, HND, or a Bachelor's degree (current students are welcome).
  • Demonstrated proficiency in both verbal and written communication.
  • Foundational computer literacy with familiarity in email and chat applications.
  • Strong active listening capabilities and effective problem-solving skills.
  • A constructive attitude combined with a genuine eagerness to learn.
  • Capability to operate autonomously while also collaborating effectively within a team setting.

Preferred Skills

  • Prior exposure to customer service roles is advantageous, though not mandatory.
  • Familiarity with Microsoft Office or Google Workspace applications.
  • Proven ability to manage multiple tasks simultaneously while maintaining organization.

What We Offer

  • Comprehensive hands-on training and mentorship programs.
  • Clear pathways for professional advancement and career development.
  • A welcoming and collaborative workplace culture.
  • Flexible scheduling options where applicable.
  • An internship stipend or a competitive salary for entry-level positions.

Who Should Apply?

This opportunity is tailored for:
  • Recent university graduates.
  • Students seeking valuable internship placements.
  • Individuals aiming to establish a career in the customer service sector.
  • Candidates with limited or no prior professional work history.

How to Apply

Interested applicants are requested to submit their curriculum vitae (CV) or resume along with a concise personal introduction via our official application portal.


Key Skills
Client supportEffective communicationIssue resolutionCustomer satisfactionActive listeningProblem-solvingComputer literacyEmail managementChat applicationsMicrosoft OfficeGoogle WorkspaceMultitaskingAdministrative dutiesRecord keeping
Categories
Customer Service & SupportAdministrativeTechnology
Benefits
Comprehensive hands-on trainingMentorship programsProfessional advancement pathwaysCareer developmentWelcoming and collaborative workplace cultureFlexible schedulingInternship stipend