INTERNSHIP DETAILS

Customer Experience Intern

CompanyPlato
LocationBerlin
Work ModeOn Site
PostedOctober 5, 2026
Internship Information
Core Responsibilities
You will support the onboarding and pilot phases for new customers, from initial kickoff to final go-live. Additionally, you will conduct training sessions, track account adoption, and provide product feedback to the internal team.
Internship Type
intern / student
Company Size
45
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Plato (DM Technologies GmbH) ist die ganzheitliche Wachstumsplattform für den Großhandel. Wir erhöhen Umsätze durch KI-Analysen wie Up- & Cross-Selling und senken Kosten durch Prozessautomatisierungen verbunden mit tiefer ERP-Integration. Bei Plato kommen wir selbst aus dem Großhandel, denken wie Familienunternehmer und entwickeln ein Produkt Hand in Hand mit unseren Kunden, um den B2B-Handel für die nächste Generation stark aufzustellen.
About the Role

Your responsibilities

Not an internship from the sidelines. You work with real customers from day one and learn how AI software actually gets adopted.

Everyone talks about AI. Few people know how to make it work inside a real company. Our customers are mid-market distributors, many of them using AI software for the first time, and you'll help them get there.

In this role you will:

  • Support onboarding and pilots of new customers, from kickoff to go-live.
  • Run trainings and check-ins with sales teams at our customers.
  • Track adoption, spot accounts that need help and act on it.
  • Build guides that make onboarding faster, and feed what you learn back into product.

Your qualifications

  • You're currently studying or just graduated, in business, economics, engineering or similar.
  • You enjoy working with people and explaining things so they click.
  • You're structured, reliable and curious about AI.
  • Excellent German and English, based in Berlin.

Why us?

  • Real customers from day one. No months of shadowing.
  • Learn how AI really gets adopted. One of the most in-demand skills right now.
  • A real path into a full-time role, with direct coaching from our Customer Experience team.
  • Top-of-market compensation for interns.
  • Close to the founders at a fast-growing AI startup backed by Atomico and Cherry Ventures ($14.5M seed).
  • Great team, great perks. Weekly team lunches, dinner on us when we work late, a sports membership and regular team events.

About us

Plato is building the AI operating system for distribution. We closed a $14.5M seed round backed by Atomico and Cherry Ventures, and we're growing fast. Our customers are mid-market distributors who've never been exposed to cutting-edge AI software - we're changing this, starting with sales.

We're a small, high-conviction team of engineers and operators. Decisions get made fast, the work is real, and there's no hiding behind the process.

Key Skills
Customer onboardingTrainingAccount managementData trackingCommunicationProblem solvingAI softwareBusiness analysisSales supportProduct feedback
Categories
Customer Service & SupportSoftwareSalesTechnologyManagement & Leadership
Benefits
Top-of-market compensationWeekly team lunchesDinner provided when working lateSports membershipRegular team events