INTERNSHIP DETAILS

Customer Support Internship

CompanyLadybird Web Solution Pvt Ltd
LocationIndia
Work ModeOn Site
PostedOctober 8, 2026
Internship Information
Core Responsibilities
Provide exceptional customer support through various channels while ensuring high levels of customer satisfaction. Analyze customer feedback to improve processes and assist in onboarding and training new customers.
Internship Type
internship
Salary Range
₹300,000 - ₹500,000
Company Size
73
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Ladybird Web Solution has been operational since May 2009 started as an IT outsourcing service company and over the years has evolved into an IT product company with multiple ranges of products being offered today. In July 2015 company was incorporated as a private limited Indian company. OUR MASCOT We have chosen Ladybird as our mascot for a simple reason that for centuries it has been associated in many cultures across the globe with good luck, love and conviction. Just as ladybird serves the farmers selflessly we serve our clients helping them earn better yields. OUR PRODUCT Faveo Helpdesk The word Faveo comes from Latin which means to be favourable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining or losing a long lasting relationship. The company is driven with passion of providing tools for managing consumer queries for strategic insights and helping companies take those decisive decisions.
About the Role

Overview

At Faveo, we prioritize exceptional customer support by offering a comprehensive helpdesk and service desk solution. Our customer-centric approach ensures personalized interactions that build lasting relationships. Leveraging cutting-edge technology, robust security measures, customizable options, and omnichannel integration, we empower businesses to deliver unlimited and affordable support.

Role Description: Customer Success Internship
Location: Jammu
Type: Full-time, On-site
Open to: Freshers

As a Customer Success Associate at Faveo Helpdesk, you will be at the forefront of ensuring customer satisfaction. This role involves using your analytical skills, effective communication abilities, and problem-solving expertise to provide outstanding support and build strong customer relationships. You will contribute to delivering top-notch service on a daily basis, ensuring our customers achieve their goals with Faveo's solutions.

Key Responsibilities

  • Provide exceptional customer support through various channels (email, chat, or phone).
  • Ensure high levels of customer satisfaction by resolving issues efficiently and proactively.
  • Analyze customer needs and feedback to enhance their experience and improve processes.
  • Communicate effectively with customers, offering clear guidance and solutions.
  • Collaborate with internal teams to address complex customer concerns.
  • Assist in onboarding new customers and training them on Faveo Helpdesk solutions.
  • Monitor and report on customer engagement and satisfaction metrics.

QualificationsRequired Skills:

  • Strong Customer Satisfaction and Customer Support abilities.
  • Excellent Analytical Skills and Communication capabilities.
  • Proven ability to deliver excellent Customer Service.
  • Exceptional Problem-Solving and Interpersonal skills.
  • Ability to work collaboratively in a team environment.

Preferred Skills:

  • Familiarity with helpdesk software or ticketing systems.
  • Bachelor's degree in Business Administration or a related field.
  • Prior experience in customer service is an advantage.

Why Join Us?

  • Be a part of a dynamic, growing organization that values innovation and customer focus.
  • Gain hands-on experience working with advanced helpdesk solutions.
  • Collaborate with a talented team in a supportive work environment.
  • Enjoy opportunities for professional growth and development.

Job Types: Full-time, Fresher



Key Skills
Customer supportCustomer satisfactionAnalytical skillsCommunicationProblem-solvingInterpersonal skillsTeamworkHelpdesk softwareTicketing systems
Categories
Customer Service & SupportTechnologySoftware
Benefits
Professional growth and developmentSupportive work environmentHands-on experience