Delivery Operations Intern

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?​

The Delivery Operations Internship Program provides practical exposure to telecommunications service delivery and operational processes. Interns will support business-critical activities across one of the following functional areas:

1. Service Order Management Intern

Support the end-to-end management of customer service orders, ensuring accurate order processing, timely coordination, and compliance with service delivery timelines.

Key Responsibilities:

• Monitor and track service orders throughout the delivery lifecycle.
• Validate customer and service order information.
• Coordinate with internal stakeholders to support timely order fulfillment.
• Maintain accurate records and operational reports.
• Assist in achieving service delivery and SLA targets.

2. Network Element Creation Intern

Support network provisioning activities by maintaining accurate network records and assisting in the creation of network elements for enterprise services.

Key Responsibilities:

• Assist in network element creation and provisioning activities.
• Update and maintain network inventory records.
• Perform data validation and quality assurance checks.
• Support service activation and configuration processes.
• Prepare operational documentation and reports.

3. Fixed Service Termination Intern

Support the end-to-end termination and decommissioning process of fixed services while ensuring operational accuracy and compliance.

Key Responsibilities:

• Verify and process service termination requests.
• Coordinate termination activities with relevant operational teams.
• Update and maintain termination records in operational systems.
• Track service closure progress and completion.
• Prepare termination reports and supporting documentation.

Requirements

• Currently pursuing a Diploma or Bachelor's Degree in Telecommunications, Information Technology, Computer Science, Engineering, Business Information Systems, or related disciplines.
• Strong attention to detail and analytical skills.
• Good communication and interpersonal skills.
• Proficient in Microsoft Office applications, particularly Excel.
• Ability to work effectively in a fast-paced and team-oriented environment.

What You Will Gain

• Hands-on exposure to telecommunications operations and service delivery.
• Experience working with industry-standard operational systems and processes.
• Opportunities to develop analytical, coordination, and operational management skills.
• Mentorship from experienced professionals within the telecommunications industry.

This internship is suitable for students seeking practical experience in Service Delivery, Network Operations, Telecommunications Provisioning, and Operational Excellence.

Internship Period

• Internship starts in November and January, with a minimum duration of 3 months and a maximum duration of 6 months.
• Applicants must include their availability period clearly in their CV.

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.