Visitor Services - Intern (5 Opportunities)

The United States Holocaust Memorial Museum is a federally chartered, nonpartisan institution that was created by the US Congress to serve as America’s national memorial to the victims of the Holocaust and an educational institution dedicated to the history and lessons of the Holocaust. The Museum seeks to educate Americans from all 50 states and all walks of life as well as international audiences. The Museum has three areas of expertise: Holocaust remembrance, Holocaust scholarship and education, and genocide prevention.

In carrying out its important memorial and educational mission, the Museum is guided by its institutional values for our workplace: Honor the memory of the victims; carry out our work with dignity, humility, integrity and respect for others; and strive for excellence through teamwork, rigor, and a culture of continuous learning. Consistent respect for others is the foundation for trust, collegiality and inclusion.

Information About the Role and the Office:

The incumbent participates in the daily operation of the Museum building and its public spaces. Incumbent is responsible for participating in cross-institutional collaboration, training, working with other Divisional staff, communicating internally and/or with the public, and providing customer service to the division’s audiences that builds lasting relationships with the Museum.

Major Duties and Responsibilities:

• Assist with the daily operations of the Museum, including opening and closing procedures.
• Provide support to Museum staff and volunteers assisting visitors throughout the day.
• Welcome, assist, and provide information to visitors in the Museum’s public spaces.
• Support visitor services and specialized Museum operations, including the Information Desk, Groups Desk, Coat Check, and elevator lobbies.
• Assist with maintaining an organized, safe, and welcoming environment for visitors.
• Perform additional operational and visitor-service duties as needed to support the Museum’s ongoing operations.

Minimum Qualifications:

• Knowledge of day-to-day Museum operations, visitor services, and related procedures.
• Ability to effectively explain Museum services, operations, and procedures to the public.
• Strong oral and written communication skills.
• Ability to interact professionally and effectively with diverse audiences in a public-facing environment.
• Ability to interpret and communicate information clearly in a Museum or public setting.
• Strong interpersonal and customer service skills.

Preferred Qualifications:

• Knowledge of the Holocaust a plus, but not necessary.
• Good interpersonal skills with people in a workplace environment.
• Experience with public speaking.
• Experience in a customer service based role.

How To Apply:

A complete application consists of the following:

• Cover Letter
• Resume

Incomplete applications received will not be considered for advancement. 

To be eligible to participate in the Internship Program, students must meet the following enrollment criteria:

• The student must be 18 years or older currently enrolled as a full-time student at an accredited college or university
• The student must have completed at least the first semester of their freshman year (At least at the time of application)
• Provide proof of legal right to work in the United States
• Must be able to pass a background check
• Must reside in the United States for the full duration of the internship program.
• Must complete their background check while physically present in the United States

Interviews for the Spring 2027 internship program will begin in November 2026 for advanced applicants. Final selection decisions will be made in December 2026, and all candidates will be notified of their status via email by Human Resources.