INTERNSHIP DETAILS

Complaints - Intern

CompanyING
LocationMilan
Work ModeOn Site
PostedOctober 12, 2026
Internship Information
Core Responsibilities
The intern will support the complaints department by analyzing customer reports, appeals, and disputes while collaborating with internal functions to identify solutions. They will also assist in preparing responses to authorities and maintaining office reporting.
Internship Type
full time
Company Size
68861
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
About the Role

La risorsa sarà inserita all’interno dell’Ufficio Reclami e supporterà il team nella gestione delle segnalazioni della clientela, contribuendo all’analisi dei reclami, degli esposti e dei ricorsi ricevuti dalla Banca. Il percorso di stage consentirà di acquisire conoscenze sui processi di gestione delle controversie, sul quadro normativo di riferimento e sulle attività di tutela del cliente.


Key Responsibilities

  • Supportare la gestione di reclami, esposti e ricorsi (ABF e ACF), collaborando alle attività di analisi e raccolta delle informazioni necessarie alle istruttorie.
  • Collaborare con le diverse funzioni aziendali per approfondire le problematiche segnalate dai clienti e individuare possibili soluzioni.
  • Affiancare il team nella predisposizione delle risposte ai reclami e alle richieste delle Autorità competenti, nel rispetto delle tempistiche previste.
  • Supportare le attività di analisi finalizzate all’individuazione delle cause principali delle segnalazioni e delle opportunità di miglioramento dei processi.
  • Contribuire al monitoraggio degli aggiornamenti normativi e delle pronunce degli organismi competenti.
  • Supportare la predisposizione e l’aggiornamento della reportistica dell’Ufficio Reclami.

Location: Milan (hybrid)

Compensation: 1500€/month


About ING

ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional.

Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.

#doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world. ‘do your thing’ is about people being free to live the life they want to live, knowing that they will make their world a little better for it.

Do you think you are "a step ahead"? Apply now!


The benefits of joining ING

In addition to being a part of a great team, working in a fun and innovative environment, we offer:

  • Super flexible smart working
  • Diverse cultures & Innovative mindsets
  • International Environment
  • Commitment to sustainability
  • Lots of training development opportunities to help you grow
  • Lots of moments dedicated to physical and mental well-being
  • A special day off when it is your birthday: we call it #doyourbirthday!
  • And of course we can’t forget: free water & coffee at the office!

Our Commitment

Diversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.


Job Application Safety Reminder ⚠️

We’re seeing an increase in fraudulent job offers. To protect yourself, please follow these key guidelines when applying for roles at ING:

  • Apply only via official ING platforms: ING uses Workday as its internal recruitment system. Applications should be submitted only via our official career site.
  • Check the sender’s email carefully: legitimate communication will always come from: @ing.com and/or @myworkday.com
  • No payments or banking details will ever be requested. If someone asks for this information, it’s a scam.

 

Key Skills
Complaint managementData analysisRegulatory complianceCustomer serviceReportingDispute resolutionCommunicationAnalytical skillsBanking regulations
Categories
Finance & AccountingCustomer Service & SupportLegalAdministrative
Benefits
Flexible smart workingTraining and development opportunitiesPhysical and mental well-being initiativesBirthday day offFree water and coffee