Intern, Pool - Surgery Center of Des Moines - West

At SCA Health, we believe health care is about people – the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the mission, vision and values that define our organization. 

As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.  

What sets SCA Health apart isn’t just what we do, it’s how we do it. Each decision we make is rooted in seven core values: 

• Clinical quality 
• Integrity 
• Service excellence 
• Teamwork 
• Accountability 
• Continuous improvement 
• Inclusion 

Our values aren’t empty words – they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you’ll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.    

At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Please visit, https://careers.sca.health/why-sca, to learn more about our benefits.

Your ideas should inspire change. If you join our team, they will. 

Skills and Abilities:

• Throughout all aspects of job performance, demonstrates knowledge and application of principles of Infection Control and Patient Safety and Teammate Safety.
• Demonstrates knowledge of information management and understands efficient management of information via established center and department protocols.
• Versatile and willing to coordinate with and participate in, when necessary, all other aspects of the center.
• Possess strong initiative to get daily work finished and processed.
• Has ability to communicate effectively with patient, physicians and other staff members.
• Is courteous, understanding and sympathetic toward patients, physicians and others.
• Maintains regular attendance.
• Ability to handle confidential information.
• Ability to set priorities and work independently.
• Ability to interact in a positive manner and to communicate well with patients, families, co-workers, supervisor and other facility employees.
• Ability to handle multiple tasks.
• Ability to enter data into computer, files large amounts of paper, and use office equipment.
• Ability to use discretion in dealing with the public.

Clinical Quality:

• Communicates patient information to assure confidentiality and continuity of care
  • Documents all patient information according to established standards of care, policies and procedures
  • Discusses patient information with other health team members in an appropriate environment
• Interacts with all patients, families, visitors and fellow employees in a mature, responsible manner to ensure a positive and professional facility environment
  • Displays a caring and responsive attitude and conducts all activities respecting patient, family and employee rights and expectations
  • Maintains confidentiality of all facility and patient information as required by facility policy
• Considers age specific needs in communication.

Teamwork/Accountability/Integrity:

• Utilizes time effectively.
• Follows established facility policies and procedures with regard to attendance.
  • Maintains attendance according to guidelines and policy established by facility.
  • Adheres to tardiness policy.
  • Provides notification for unscheduled absences or tardiness in accordance with established departmental procedures as noted by supervisor.
  • Requests scheduled time off according to procedure as noted by supervisor.
• Completes all documentation to ensure the availability of accurate and up to date information in accordance with established standards.
• Adheres to established facility safety requirements and procedures to ensure a safe working environment.
  • Demonstrates to competent usage of proper body mechanics in all activities.
  • Identifies potentially unsafe situations and notifies supervisor.
  • Completes all Teammate/patient event and Variance documentation in a thorough and timely manner, as required by policy.
  • Demonstrates complete understanding of established emergency procedures for facility.
  • Practices infection control, standard precautions and universal precautions as instructed or trained.
  • Maintains work area and equipment in a neat, organized manner.
• Completes appropriate financial management responsibilities.
  • Provides input re: equipment needs/supply needs.
  • Completes patient charges in accordance with facility procedure and per facility policy.
  • Demonstrates sound cost containment techniques.
• Assists with housekeeping tasks as necessary to provide a safe environment for patient’s, teammates, physicians, guests.
• Upholds and practices the principles and policies of the SCA Compliance program.
• Performs all other duties as assigned by management.

Continuous Improvement:

• Attends staff meetings and demonstrates review of minutes for any meetings missed.
• Participates in scheduled performance appraisals and demonstrates dedication to ongoing performance improvement.

Service Excellence:

• Fosters a positive and professional facility environment by interacting with all persons in a considerate, helpful and courteous manner and by participating as a team member
  • Diffuses/resolves conflict by appropriately communicating with those involved
  • Accepts constructive criticism and gives suggestions in a professional manner
  • Considers age specific needs in communication
• Maintains dress and appearance according to standards as observed by management
• Demonstrates the safe operation of equipment and machinery and follows procedures for reporting and correcting an unsafe situation
• Strives to be professional, courteous, helpful and cooperative

Proficiency or Productivity Standards:

• ENVIRONMENTAL CONDITIONS: Indoors in climate controlled environment. Patient care environment with potential exposure to unpleasant odors, to blood and body fluids which may carry infection, to infectious disease, and to chemical and electrical hazards.
• PHYSICAL REQUIREMENTS: Ability to answer telephone; Ability to sit for long periods of time; Ability to lift 15 lbs; Hand/finger agility necessary to typing and computer use; Good hearing, clear/articulate speech, and visual acuity.

Education, Experience, and Licensure:

• High School diploma or currently in the School-To-Work program.

Internal Relationships (Works Closely With):

• As a representative of Surgical Care Affiliates, all comments, attitudes, actions, and behaviors have a direct effect on the Facility’s image and perceptions of quality service. Interaction with patients, families, physicians, referral sources, affiliating schools, visitors, volunteers, co-workers, supervisors, vendors, etc. must be in a manner that is friendly, supportive, courteous, respectful, cooperative, and professional. This behavior should promote an atmosphere of teamwork, which is congruent with Facility standards and guidelines to promote positive relations.